Layana Torres

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.

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• Answered questions about store policies and addressed customer concerns.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Restocked and organized merchandise in front lanes.
• Built relationships with customers to encourage repeat business.

• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Worked to build relationships with customers and built potential for additional sales.
• Built diverse and consistent sales portfolio.
• Attended monthly sales meetings and quarterly sales trainings.