Laybelyn Francis
Kaneohe,HI
Summary
A trustworthy individual seeking opportunities to acquire strong professionalism skills. Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
EnviroQuest
08.2022 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed department budgets and generated financial reports for management review.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Use our database to create lab reports and to update projects for our employees
Assistant Office Administrator
Bank Of FSM
08.2020 - 05.2022
- Reconciled work
- Review written reports and reply emails
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Print/Scan Documents
- Efficiently used Microsoft Excel to organize business data
- Count petty cash at the end of the day
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Sale Associate
Sunglass Hut
07.2018 - 08.2019
- Accurately processed POS transactions, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Clean and sanitize work area before closing
Customer Service Representative
Enterprise Rent-A-Car
10.2018 - 04.2019
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Guide Customers to Rental cars and demonstrate how the vehicle works
- Processed customers transactions
Community Service Volunteer
University of Chaminade Student
03.2018 - 04.2018
- Exhibited excellent communications and service relations skills to high school students.
- Maintained clean facilities to better serve program needs.
- Assisted in developing and implementing systems to track volunteer hours and progress.
- Established and maintained relationships with local organizations to coordinate volunteer efforts.
- Provided Feedbacks to Students in need of help
- Assisted Teachers with classwork
Education
Business Administration
Cameron University
Lawton, OKBusiness Administration
Chaminade University of Honolulu
Honolulu, HIHigh School Diploma -
James B Castle High School
Kaneohe05.2016
Skills
- Scheduling
- Invoice Processing
- Database Management
- Spreadsheet Management
- Appointment Scheduling
- Bookkeeping
- Data Entry
- Microsoft Outlook
- Customer Service
- Payroll and budgeting
- Multi Task'
- Fast Learner
Timeline
Administrative Assistant
EnviroQuest
08.2022 - 11.2022
Assistant Office Administrator
Bank Of FSM
08.2020 - 05.2022
Customer Service Representative
Enterprise Rent-A-Car
10.2018 - 04.2019
Sale Associate
Sunglass Hut
07.2018 - 08.2019
Community Service Volunteer
University of Chaminade Student
03.2018 - 04.2018
Business Administration
Cameron University
Business Administration
Chaminade University of Honolulu
High School Diploma -
James B Castle High School
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