Laycee Carrillo
Reno,NV
Summary
Dynamic food service professional with strong leadership skills and a proven track record at Raleys Grocery. Expert in food preparation and cost control, successfully managing inventory and boosting team productivity. Committed to maintaining high sanitation standards and enhancing customer satisfaction through effective training and menu planning.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Food Service Team Lead
Raleys Grocery
03.2021 - Current
- Oversaw training of more than 12 team members.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Tracked food production levels, meal counts, and supply costs.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Monitored food preparation, production, and plating for quality control.
- Set and oversaw weekly and special event menu plans.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled food costs and managed inventory.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Planned and executed promotions and special events in close collaboration with management.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Monitored food inventory and supplies to prevent waste.
- Served consistent portions following recipes and control standards.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Directed food preparation and cooking activities to meet health and safety standards.
Cook/Catering Sou/Bakery Assistant/Retail Kitchen
Compass Group
08.2011 - 03.2021
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Planned menus for different events, seasons and customer requests.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Maintained food safety and sanitation standards.
- Trained and supervised cooking staff to expertly meet daily needs.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Suggested actionable improvements to streamline training procedures.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prepared and served various food items in fast-paced kitchen environment.
- Adjusted recipes based on ingredient availability or customer request.
- Monitored food quality and presentation to maintain high standards.
- Managed opening and closing shift kitchen tasks.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Measured and mixed ingredients according to precise recipes for best results.
- Washed dishes and sanitized prep area at end of each shift.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Operated commercial kitchen equipment and tools.
- Decorated baked goods and designed visually appealing displays of finished products.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Lifted and moved items weighing over 50 pounds using proper lifting techniques.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Measured and mixed ingredients accurately to assist in baking process.
- Inspected goods to establish accurate pricing and labeling.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Used utensils and equipment to portion, wrap and display bakery items.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Prepared salads, soups and sandwiches for customers.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Associate of Science - Culinary Arts
Truckee Meadows Community College
Reno, NV2016
Skills
- Strong leadership
- Food preparation
- Meeting deadlines
- Promotions planning
- Food safety
- Cross-training
- Waste reduction
- Health code compliance
- Cost control
- Menu planning
- Performance evaluations
- Staff motivation
- Food storage
- Food presentation
- Menu pricing
- Sanitation standards
- Allergy awareness
- Ordering supplies
- POS system
- HACCP planning
- Table setting
Certification
NSF Certified Food Protection Manager — National Sanitation Foundation (NSF), Valid through 2027
Timeline
Assistant Food Service Team Lead
Raleys Grocery
03.2021 - Current
Cook/Catering Sou/Bakery Assistant/Retail Kitchen
Compass Group
08.2011 - 03.2021
Associate of Science - Culinary Arts
Truckee Meadows Community College