Layla Adams
Las Vegas
Summary
Hi, I'm Layla Adams, a hard-working individual with diverse educational and professional backgrounds. I'm always up for new challenges and find customer service roles particularly rewarding. I take pride in providing quality service that leaves a positive impression. Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DraftKings
NV
12.2025 - Current
- Provided outstanding customer service through chat and email in a hybrid work environment.
- Assisted customers with account information, deposits, withdrawals, promotions, and betting inquiries.
- Resolved customer issues efficiently while maintaining professionalism and accuracy.
- Consistently met and exceeded performance metrics, quality standards, and response time goals.
- Escalated complex issues to the appropriate teams and documented customer interactions thoroughly.
- Educated customers on account features, promotions, and company po
Vip Model Server
Drais
Las Vegas, NV
10.2024 - 11.2025
- Greeted VIP guests with a warm, welcoming attitude and ensured they had an exceptional experience from arrival to departure.
- Delivered bottles, mixers, and table service efficiently while maintaining a professional and upbeat presence.
- Helped create a fun, energetic, and upscale atmosphere that encouraged guests to celebrate and enjoy their night.
- Participated in bottle presentations, engaging with guests to make special occasions memorable.
- Coordinated closely with bartenders, security, and hosts to provide smooth, timely, and attentive VIP service.
- Assisted in maintaining clean, organized VIP tables and service areas throughout the night.
- Built positive relationships with guests by providing personalized service and thoughtful recommendations based on their preferences.
- Delivered outstanding customer service that encouraged repeat visits and helped foster guest loyalty.
Customer Service Representative
TTEC
Las Vegas, NV
06.2023 - 09.2024
- Provide excellent customer service with professionalism and empathy, Work for Bank of America, Work in call center, assist customers, solve problems and concerns, keep confidential information, provide information about account.
Sales Associate
Dillard's
Las Vegas, NV
02.2022 - 04.2023
- Ring up customers, cash handling, reach sales goals, answer customer questions and concerns, provide a excellent shopping experience, assist customers in shopping.
Server
Yardhouse
Wayne, NJ
11.2020 - 12.2021
- Provided friendly, attentive service in a fast-paced, high-volume restaurant.
- Took food and drink orders and made personalized menu recommendations.
- Served food and beverages quickly while ensuring guest satisfaction.
- Managed multiple tables efficiently and maintained a clean dining area.
- Worked closely with the kitchen, bartenders, and hosts to provide seamless service.
- Processed payments accurately and handled guest concerns professionally.
- Upsold menu items and beverages to enhance the dining experience and drive sales.
Cashier/ Sales Assistant
IKEA
Elizabeth, NJ
09.2019 - 08.2020
- Use cashier, Handle cash, Assist customers, and use computers.
Education
High school or equivalent -
Terry Sanford High School
Fayetteville, NC05-2019
Skills
- POS
- Fast learner
- Microsoft Excel
- Works well under pressure
- Customer support (2 years) (6 years)
- Critical thinker
- Customer Service
- Communication Skills
- Time management
- Cash Handling
- Decision maker
- Multi-task
- night life
- Hospitality
- sales and unsealing
- table service
Certification
- Driver's License
- Food Handler Certification
Timeline
Customer Service Representative
DraftKings
12.2025 - Current
Vip Model Server
Drais
10.2024 - 11.2025
Customer Service Representative
TTEC
06.2023 - 09.2024
Sales Associate
Dillard's
02.2022 - 04.2023
Server
Yardhouse
11.2020 - 12.2021
Cashier/ Sales Assistant
IKEA
09.2019 - 08.2020
High school or equivalent -
Terry Sanford High School