Layla Hanley
Mattoon,IL
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Barista Shift Supervisor
Ginger Ale's
Mattoon, IL
06.2024 - Current
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained new baristas on beverage preparation and customer interaction techniques.
- Maintained inventory levels, placing orders to prevent stock shortages.
- Implemented health and safety standards to ensure compliance in the workspace.
Retail Sales Associate
Marshalls
Mattoon, IL
06.2023 - 01.2024
- Handled customer inquiries and resolved complaints, promoting positive relationships.
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Educated customers on promotions and loyalty programs, driving engagement and participation.
- Adhered to store policies and procedures, contributing to a safe shopping environment.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Associate of Applied Science - Nursing
Lake Land College
Mattoon, IL05-2029
Skills
- Cleanliness maintenance
- Time managment
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
Timeline
Barista Shift Supervisor
Ginger Ale's
06.2024 - Current
Retail Sales Associate
Marshalls
06.2023 - 01.2024
Associate of Applied Science - Nursing
Lake Land College