Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Layla Kydd

Atlanta,GA

Summary

As a 21-year-old currently enrolled in Georgia State University studying to become a psychotherapist, I bring strong energy to my work. Many people have praised me for my empathetic, sweet, and comforting demeanor. Being a bit of a perfectionist, I strive to ensure that the environment is in the best condition possible, both physically and mentally. I believe in the importance of acknowledging and respecting efforts, as I always give my best and aim to create a safe workplace for myself and others.


My experience working as a hostess in customer service has allowed me to enhance customer experiences in food service settings. Whether directing customers to tables, giving directions, or taking reservations, I approach these tasks with courtesy and friendliness. As a hostess, I understand the crucial role I play in controlling the environment. Being the first and last person customers interact with when they enter or leave the restaurant, it is my responsibility to ensure their experience is exceptional from start to finish. This role has taught me how to take control and maintain a smooth flow without chaos. Additionally, it has honed my active listening and communication skills with both customers and staff. Excited for my work journey ahead as it will bring out various strengths and areas for improvement that I may not be aware of at the moment. Ready to embrace new opportunities and see where my next step leads me.


As a family caregiver, I skilled in creating a nurturing and safe environment for the children; from managing daily routines, to providing emotional support. I have strong collaboration skills and ensure communication with parent. I am reliable, patient, and very attentive to detail, fostering positive relationships with everyone.

Overview

1
1
year of professional experience

Work History

Hostess

Angry Crab Shack
08.2023 - 06.2024
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Family Babysitter

Ladonnias Williams
05.2023 - 08.2023
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
  • Prepared healthy, age-appropriate snacks and meals.
  • Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
  • Enhanced children''s well-being by providing a safe and nurturing environment.
  • Encouraged children to be understanding and patient with others.
  • Taught children basic life skills, manners and personal hygiene.
  • Communicated with parents regarding children's progress and development, raising any issues.

Education

Bachelor of Arts - Psychology

Georgia State University
Atlanta, GA
05-2025

Skills

  • Customer service
  • Patience and empathy
  • Effective multitasking
  • Phone etiquette
  • Cleaning and sanitation
  • Greeting guests
  • Dependability
  • Emotional support
  • Conflict resolution
  • Clear communication
  • Strong work ethic
  • Personable nature

Languages

English - Fluent

Timeline

Hostess

Angry Crab Shack
08.2023 - 06.2024

Family Babysitter

Ladonnias Williams
05.2023 - 08.2023

Bachelor of Arts - Psychology

Georgia State University
Layla Kydd