Layla Pacheco
Albuquerque,NM
Summary
Skilled in property management and customer service, I excel in high-pressure environments, as demonstrated at T-Mobile, where I enhanced customer loyalty through empathetic conflict resolution. My expertise in lease agreements and creative problem-solving drove high occupancy rates and tenant satisfaction. I leverage relationship-building and property marketing skills to achieve and surpass business goals.
Overview
4
4
years of professional experience
Work History
Assistant Community Manager
RPM
08.2024 - Current
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Provided leadership, guidance and support to staff members.
Leasing Consultant
RPM
03.2023 - 08.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Leveraged social media platforms to market properties, reaching wider audience of potential tenants.
- Improved online property listings with high-quality photos and detailed descriptions, attracting more prospective tenants.
- Enhanced tenant retention rates, conducting exit interviews to gather feedback for continuous improvement.
- Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
- Facilitated community events to foster positive living environment and encourage tenant engagement.
Leasing Consultant
Real Property Management
02.2021 - 03.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Education
E-Cadamy
Abq, NM2022
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Customer service expertise
- Lease Agreements
- File Management
- Phone and Email Etiquette
- Application processing
- Telephone and email etiquette
- Sales Techniques
- Clear Communication
- Creative Problem-Solving
- Property Marketing
- Property Management
- Relationship Building
- Maintenance Requests
- Administrative Support
- Payment processing
- Property management
- Website management
- Event planning
- Deposit accounting
- Meticulous and detail-oriented
- Resident relations
Timeline
Assistant Community Manager
RPM
08.2024 - Current
Leasing Consultant
RPM
03.2023 - 08.2024
Leasing Consultant
Real Property Management
02.2021 - 03.2023
E-Cadamy