Layla Picasso
Sun ,LA
Summary
customer service professional, excelling in high-pressure environments. Adept at multitasking and effective communication, I enhance customer satisfaction and adapt quickly, ensuring seamless operations and positive guest experiences.
Overview
2
2
years of professional experience
Work History
Host
Zeas Rotessarie and Grill
01.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Cvs
Customer Service Department
02.2024 - 01.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Crew Member
Chipotle
05.2023 - 02.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Business - Introduction To Business, Computer, Criminal Justi
Covington High School
Covington La 05.2025
Skills
- Customer service
- Multitasking proficiency
- Effective time management
- Team player mentality
- Exceptional communication
- Detail-oriented
- Professional appearance
- Telephone reception
- Verbal and written communication
- Customer engagement
Timeline
Host
Zeas Rotessarie and Grill
01.2025 - Current
Cvs
Customer Service Department
02.2024 - 01.2025
Crew Member
Chipotle
05.2023 - 02.2024
Business - Introduction To Business, Computer, Criminal Justi
Covington High School
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