Summary
Overview
Work History
Education
Skills
Timeline
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Layla Rosselot

Iron Station,NC

Summary

Dedicated Shift Lead with a strong focus on customer service and team motivation. Proven ability to resolve escalated inquiries and enhance customer satisfaction through effective training and mentorship.

Overview

5
5
years of professional experience

Work History

Shift Lead

Walgreens
Denver, NC
11.2021 - Current
  • Started as a cashier in 2021
  • Became a DH - designated hitter to work in the pharmacy in 2023
  • Became a Shift Lead in 2025
  • Trained and mentored team members on customer service best practices.
  • Handled escalated customer inquiries, providing effective resolutions to enhance satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Education

Dental Assisting - Dental Assisting

Charlotte Central
Charlotte, Nc
07-2026

High School Diploma -

East Lincoln High School
Denver, NC
06-2023

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation

Timeline

Shift Lead

Walgreens
11.2021 - Current

Dental Assisting - Dental Assisting

Charlotte Central

High School Diploma -

East Lincoln High School
Layla Rosselot