Dedicated Shift Lead with a strong focus on customer service and team motivation. Proven ability to resolve escalated inquiries and enhance customer satisfaction through effective training and mentorship.
Overview
5
5
years of professional experience
Work History
Shift Lead
Walgreens
Denver, NC
11.2021 - Current
Started as a cashier in 2021
Became a DH - designated hitter to work in the pharmacy in 2023
Became a Shift Lead in 2025
Trained and mentored team members on customer service best practices.
Handled escalated customer inquiries, providing effective resolutions to enhance satisfaction.
Trained new employees and delegated daily tasks and responsibilities.
Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.