Laylaa Lopez
Drexel Hill,PA
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista/Associate Trainer
Target
08.2022 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Making quality beverages, generally specialty hot drinks, preparing food orders, working the cash register, and cleaning and stocking the store.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Trained new members of guest service team.
Teacher's Assistant
Upper Darby High School
08.2022 - 09.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Store Associate
Carters Inc
05.2022 - 07.2022
- Provided product price information to customers.
- Trained and mentored junior staff on customer service strategies and techniques.
Store Associate
DSW Shoe Warehouse
05.2021 - 06.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
BSN - Nursing
Temple University
Philadelphia, PA05.2028
Electronic Health Records Specialist
Delaware County Community College
Media, PA09.2024
Medical Administrative Assistant
Delaware County Community College
Media, PA05.2024
High School Diploma -
Upper Darby Senior High School
Drexel Hill, PA06.2023
Skills
- Coffee Expertise
- Cash Handling
- Food Preparation
- Opening and Closing Duties
- Beverage Preparation
- New Hire Training
- Customer Service
- Front Desk
Certification
- CMAA - Certified Medical Administrative Assistant
Languages
English
Native or Bilingual
Timeline
Barista/Associate Trainer
Target
08.2022 - 01.2024
Teacher's Assistant
Upper Darby High School
08.2022 - 09.2023
Store Associate
Carters Inc
05.2022 - 07.2022
Store Associate
DSW Shoe Warehouse
05.2021 - 06.2022
BSN - Nursing
Temple University
Electronic Health Records Specialist
Delaware County Community College
Medical Administrative Assistant
Delaware County Community College
High School Diploma -
Upper Darby Senior High School