Layla Shingledecker
Summary
Experienced office assistant skilled in conflict resolution and customer service, enhancing team dynamics and communication in community-focused settings.
Overview
2
2
years of professional experience
Work History
Student Resident Office Assistant
Glen Oaks Community College
Centreville
05.2024 - 05.2026
- Managed office supplies inventory and ordered materials as needed.
- Organized files and maintained document management systems for easy access.
- Provided customer service support by answering phone calls and emails promptly.
- Supported team members with administrative tasks to ensure smooth operations.
- Maintained cleanliness and organization of the office environment daily.
Resident Assistant
Glen Oaks Community College
Centreville
05.2025 - 03.2026
- Assisted residents with daily living needs and problem-solving.
- Monitored residence hall safety and enforced community standards.
- Provided conflict resolution support among residents to maintain harmony.
- Coordinated communication between residents and college administration.
- Completed routine rounds, checking with residents to meet care needs.
- Facilitated student engagement through organized events and activities.
Education
Bachelor of Science - Criminal Justice
Western Michigan University
Kalamazoo, MI05-2028
Associate of Arts - Arts
Glen Oaks Community College
Centreville Mi05-2026
Skills
- Customer service and support
- Document management
- Record keeping
- Safety monitoring
- Conflict resolution
- Communication skills
Timeline
Resident Assistant
Glen Oaks Community College
05.2025 - 03.2026
Student Resident Office Assistant
Glen Oaks Community College
05.2024 - 05.2026
Bachelor of Science - Criminal Justice
Western Michigan University
Associate of Arts - Arts
Glen Oaks Community College