Laylhia Jordan
Baltimore,MD
Summary
Proactive professional with experience in fast-paced retail and food service environments. Skilled in customer assistance and team collaboration, contributing to an organized and efficient workspace while ensuring compliance with health and safety standards.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction. currently searching to start my new career in my goal field of work, i have worked extremely hard to get where i am, considering i am a year ahead of my actual class, co/2026 an early grad now co/2025 who began college 2 months after graduation.
Overview
3
3
years of professional experience
Work History
Cashier
Food Lion
Middle River, MD
08.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and ensured service satisfaction.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and digital payments accurately to minimize discrepancies.
- Collaborated with team members to optimize workflow during peak hours.
- Contributed to loss prevention efforts by adhering to company policies and procedures.
- Provided training and support to new cashiers on operational best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Team Member
Marcos Pizza
Essex, MD
02.2024 - 01.2025
- Prepared and assembled food orders accurately and efficiently.
- Maintained cleanliness and organization in kitchen and dining areas.
- Assisted team members in training new staff on operational procedures.
- Ensured compliance with health and safety regulations during food preparation.
- taking orders
- opening shop
- closing shop
- ensuring locked doors for team safety
- assisting team members outside to ensure safety when taking out garbage
Cook
Marcos Pizza
Essex, MD
02.2024 - 01.2025
- Prepared menu items according to established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Assisted in inventory management, ensuring proper stock levels of ingredients and supplies.
- Collaborated with team members to optimize food preparation efficiency during peak hours.
- dough slapping
- taking orders efficiently
- serving food
Venue Assistant
Conrads Ruth Villa
Middle River, MD
06.2023 - 09.2023
- Assisted event setup and breakdown, ensuring timely and organized preparations.
- Supported guest services by addressing inquiries and facilitating smooth check-ins.
- Coordinated logistics for events, collaborating with vendors to ensure compliance with requirements.
- Maintained cleanliness and organization of venue spaces throughout events.
- served food to people attending events
- food prep
- dishes
- yard clean up
Education
Associate of Science - Nursing
The Community College of Baltimore County
Essex, MD08-2029
No Degree - Certified Nursing Assistant
The Community College of Baltimore County
Essex, MD04-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Order taking
- Written and verbal communication
Timeline
Cashier
Food Lion
08.2024 - Current
Team Member
Marcos Pizza
02.2024 - 01.2025
Cook
Marcos Pizza
02.2024 - 01.2025
Venue Assistant
Conrads Ruth Villa
06.2023 - 09.2023
Associate of Science - Nursing
The Community College of Baltimore County
No Degree - Certified Nursing Assistant
The Community College of Baltimore County