Layne Whaley
Ashland,NE
Summary
Diligent college senior pursuing a bachelor's degree in biology with a wealth of experience in patient care and patient access. Possess PCA and CFSS certifications. Strong understanding of medical terminology, proficiency in laboratory techniques, caregiving expertise, and solid grasp of biological concepts. Passionate about providing exceptional healthcare services and dedicated to continuous learning. Poised to contribute effectively to any healthcare team.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Riverview Health
09.2024 - Current
- Greeted and checked in patients, ensuring accurate collection of demographic and insurance information
- Scheduled patient appointments, coordinating with healthcare providers to optimize scheduling efficiency
- Educated patients on financial responsibilities, explaining billing processes and payment options
- Resolved patient inquiries and concerns regarding appointments, insurance coverage, and billing discrepancies
- Maintained electronic medical records (EMR) system accuracy by updating patient information and documenting interactions
- Ensured compliance with HIPAA regulations when handling sensitive patient information
- Provided exceptional customer service by addressing patient concerns and resolving issues promptly and professionally
PCA Personal Care Assistant
Home at Heart Care
01.2022 - 05.2024
- Collaborated with nurses and doctors to provide comprehensive care plans tailored to each patient's needs
- Provided personalized care and assistance to patients, ensuring their comfort and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and reported any changes or concerns to the healthcare team
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
- Supported patients in mobility exercises, transfers, and ambulation to promote physical health
Education
Bachelor's degree - Biology
University of Minnesota-Crookston
Crookston, MN12-2024
Skills
- Medical terminology
- Scientific Method
- EMR systems
- Medical Office Experience
- Patient registration
- Customer service
- Laboratory Experience
- Caregiving
Relevant Experience
NCAA DII Athletics (2021-2024)
University of Minnesota-Crookston Volleyball Team
- Dedicated 30+ hours per week to training, meetings, travel, and competitions while maintaining full course load
- Led tours of facilities to prospective players and their families
- Developed a strong work ethic, and perseverance to meet personal and team goals
Nanny (2021-Present)
Omaha, NE
- Provided attentive and nurturing care for children, ensuring their safety and well-being
- Implemented positive discipline techniques to encourage good behavior while promoting independence and self-confidence
- Managed schedules effectively by coordinating school drop-offs/pick-ups, extracurricular activities, appointments, etc
- Established open communication with parents to discuss daily routines, behavioral concerns, and developmental milestones
- Created a stimulating and educational environment by planning age-appropriate activities
Timeline
Patient Access Representative
Riverview Health
09.2024 - Current
PCA Personal Care Assistant
Home at Heart Care
01.2022 - 05.2024
Bachelor's degree - Biology
University of Minnesota-Crookston
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