Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laynie Wierzbicki

Katy,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Walgreens
07.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained staff on operating procedures and company services.

Team Member

Yumcha Boba
08.2021 - 03.2022
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.

Team Member

Chick-fil-A
10.2019 - 01.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.

Education

High School Diploma -

Patricia E. Paetow High School
23111 Stockdick School Rd, Katy, TX 77493
05.2022

Skills

  • Order and Refund Processing
  • Customer Transactions
  • Effective Customer Communication
  • Training Junior Team Members
  • Cash Register Operations
  • Constructive Feedback

Timeline

Customer Service Associate

Walgreens
07.2022 - Current

Team Member

Yumcha Boba
08.2021 - 03.2022

Team Member

Chick-fil-A
10.2019 - 01.2020

High School Diploma -

Patricia E. Paetow High School

Similar Profiles

CREATE PROFILE
Laynie Wierzbicki