Laysha Dominguez
Fredericktown,MO
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Parkland Health Center
02.2023 - Current
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Facilitated communication between patients and various departments and staff.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Resolved customer complaints using established follow-up procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Greeted and assisted patients with check-in procedures.
- Providing excellent customer service by promptly answering patient inquiries.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Substitute Teacher
Farmington High School
11.2022 - 02.2023
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Factory Worker
Cap America
11.2019 - 11.2022
- Inspected products and machines to maintain quality and efficiency.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Coached team members in technique4s necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Performed quality checks on finished products to identify and address discrepancies.
- Inspected and adjusted work performed to meet expectations.
Carhop Server
The Pig Barbecue
10.2017 - 08.2019
- Developed strong rapport with regular patrons, fostering loyalty to the establishment through personalized service experiences.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer services.
- Operated grills and fryers to prepare any items on the menu.
- Checked guests' identification before serving alcoholic beverages.
- Enhanced customer satisfaction by promptly greeting and efficiently taking orders from patrons.
Education
Associate of Arts - General Studies
Mineral Area College
Park Hills, MO05.2022
High School Diploma -
Fredericktown High School
Fredericktown, MO05.2019
Skills
- Interpreting physician orders
- Information Collection
- System updates
- Registration and Admissions
- Insurance verifying
- Customer Service
- Payment Processing
- Multitasking
- Fluent in Sapnish
- Excellent Communication
Certification
- Preceptor Training - 02/28/2024
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Parkland Health Center
02.2023 - Current
Substitute Teacher
Farmington High School
11.2022 - 02.2023
Factory Worker
Cap America
11.2019 - 11.2022
Carhop Server
The Pig Barbecue
10.2017 - 08.2019
Associate of Arts - General Studies
Mineral Area College
High School Diploma -
Fredericktown High School
- Preceptor Training - 02/28/2024
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