Layton Hix

• Recruit and mentor new sales representatives and teams to surpass goals in alignment with brand standards.
• Generate solar energy customer leads to develop new accounts.
• Give smooth and successful presentations at customer locations.
• Gather information from prospective customers to identify solar energy needs.
• Discuss solar benefits with customers and draw comparisons with power company rates and drawbacks.
• Prepare or review detailed design drawings, specifications or lists related to solar installations.
• Produce quotes, proposals and contracts as part of sales process.
• Follow-up with warm prospects to deepen connections and convert leads.
• Close down sales, and have prompt post-sale operations.
• Consistently recruit to build and sustain high performing teams.
• Lead sales team to exceed quarterly targets through strategic planning and execution.
• Analyzed market trends to identify new business opportunities and drive revenue growth.

• Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
• Maintained positive relationships with customers through efficient and effective communication.
• Immediately addressed problems with customers to promote speedy resolution.
• Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
• Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
• Displayed products properly at customer sites and according to company specifications and policies.
• Boosted revenues by upselling and cross-selling products to new and established customers.
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.

• Interviewed and selected potential candidates for hire
• Organized and executed community events
• Assisted in the everyday priorities of the retail business
• Ensured departments were fully staffed as well as fully trained
• Held period and quarterly trainings
• Ensured the departments were working together as high performing teams
• Ensured that the location was compliant with laws and regulations
• Assisted in the on boarding process with every new employee

• Analyzed and managed Labor, in order to be efficient and effective for our Customers
• Consistently ensure control of inventory, in order to offer the best and freshest product to our customers,
• Maintain and help build an inclusive culture, where our associates love to work and our customers love to shop
• Control and manage expenses, such as maintenance, in store supplies, labor, Workers Comp. and General Liabilities
• Oversee the day to day operations, and help coach and develop associates to hold high standards for their departments
• Analyze Profit and Loss documents, and take corrective action to areas of opportunity
• Ensure departments are following food safe procedures to provide the highest quality products to our customers

• Manage and supervise the E-Commerce retail side of the Smiths Food and Drug location in Orem, Utah
• Write an effective schedule to be able to fulfill the customers requests
• Make sure the Customer is always number one
• Help keep the store in stock for all of our customers
• Prepare and process orders efficiently for online customers
• Handling any customer problems with great care and respect
• Creating a great work environment where my associates love to work
• Fix any customer issues with a sense of urgency
• Find accurate substitutions for out of stock items
• Focus on the freshness of each and every item.
  
  

• Interview job candidates and make staffing decisions
• Assign employees to specific duties to best meet the needs of the store
• Schedule and lead weekly store meetings for all employees
• Make the schedule for over 50 employees weekly
• Make sure our front end employees feel appreciated for the hard work they put in to making our customers highly satisfied
• Make quick staffing decisions when problems occurred
• Count and handle large amounts of money daily
• Making sure the customer is always number one
• Creating a quick and efficient check out for all our customers

• Assign employees to specific duties to best meet the needs of the store
• Make sure our front end employees feel appreciated for the hard work they put in to making our customers highly satisfied
• Make quick staffing decisions when problems occur
• Count and handle large amounts of money daily
• Making sure the customer is always number one
• Through Que Vision, making sure our customers have a quick and easy checkout

• Examined merchandise to verify that it was correctly priced and displayed
• Completed profit and loss performance reports
• Conducted store inventories once per quarter
• Ordered 4 times a week the product we needed
• Supervised and managed 9 associates and made sure the job was getting done correctly
• Made sure our customers were always number one
• Always did what was asked of me, whether it be from the Store Director or an Assistant
• Strived to always maintain a fresh and friendly Produce department

Many important courses have been completed such as:

• Introduction to business
• Introduction to Supervision
• Introduction to Accounting
• Public Speaking
• Advertising
• Human Resource Management
• Business Management.
• Average GPA of 3.6

• Minored in Spanish
• GPA 3.7

• Cumulative GPA of 3.5