Lazaro Becerra
Kissimmee,FL
Summary
With a strong track record of transforming underperforming organizations into top revenue producers, I excel at driving business growth through strategic thinking. I possess the ability to identify opportunities and implement effective strategies that optimize performance and profitability. My engaging and pleasant personality fosters strong customer relationships, leading to increased customer satisfaction and loyalty. Leveraging my expertise in improving customer relationships, I contribute to the success of any organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Outdoor Operations
Caribe Royale Resort Orlando
07.2021 - Current
- Managed the Pool Operations, Lobby Bar, and outdoor restaurant
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
- Enhanced operational efficiency, introducing lean management system that minimized waste and optimized resource allocation.
- Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
General Manager of Waterpark Operations
JW Marriott Turnberry
01.2020 - 07.2021
- Managed a 5 acre operation including 32 Cabanas, over 1,000 lounge chairs, 2 Restaurants.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Pool & Beach Director
Faena Hotel Miami Beach
01.2019 - 01.2020
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Assistant General Manager of Operations
JW Marriott Turnberry
03.2018 - 01.2019
- Opened new 5 acre luxury water park (Tidal Cove)
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Assistant Director of Pool & Beach
1 Hotel South Beach
01.2017 - 03.2018
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Regional Director of Operations
Boucher Brothers
01.2016 - 02.2017
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
Pool Operations/Bar Manager
Fontainebleau Miami
11.2013 - 01.2016
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Food & Beverage Manager
Clevelander Miami Beach
02.2013 - 11.2013
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Maintained highest standards for beverage quality and service.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Dine In Assistant Manager
Fontainebleau Miami
01.2011 - 02.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments..
- Implemented staff training programs to elevate service standards and knowledge.
Bar Supervisor
Fontainebleau Miami
01.2008 - 01.2011
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Education
High School Diploma -
Miami Beach Senior High
Miami Beach, FL01.2008
Skills
- Outstanding leadership and team management, ensuring high-performance standards and staff retention
- Expertise in operational budget management, cost control, and profit optimization leading to an increment in overall revenue
- Proven ability to develop and implement staff training programs, leading to a boost in customer satisfaction and overall business performance
- Strong communication skills, with the ability to effectively liaise with stakeholders, guests, and staff to deliver superior guest experiences
- Creative, innovative and strategic thinker, skilled in the development of marketing campaigns and partnerships that increase business exposure and drive revenue
Certification
- Lean Six Sigma Certified - Green Belt - Certificate of Knowledge
- Certified Food Safety
- Responsible Beverage Vendor
Profile Snapshot
Involved with creation of entire outlets from planning to conception, to effectively operating at a profit.
F&B multi outlet leader for million dollar and upscale establishments.
Head Trainee of Recreation Department: Fontainebleau Hotel October 2008 – March 2010
Employee of the Quarter: Fontainebleau Hotel October – December 2009
Leader of the Quarter: Fontainebleau Hotel July – September 2011
Leader of the Quarter: Fontainebleau Hotel July – September 2015
Leader of the Quarter: JW Marriott Turnberry Resort April – June 2019
Department of Quarter: JW Marriott Turnberry Resort July - September 2019
Leader of the Quarter: Caribe Royale Orlando Resort October – December 2023
References
References Upon Request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Director of Outdoor Operations
Caribe Royale Resort Orlando
07.2021 - Current
General Manager of Waterpark Operations
JW Marriott Turnberry
01.2020 - 07.2021
Pool & Beach Director
Faena Hotel Miami Beach
01.2019 - 01.2020
Assistant General Manager of Operations
JW Marriott Turnberry
03.2018 - 01.2019
Assistant Director of Pool & Beach
1 Hotel South Beach
01.2017 - 03.2018
Regional Director of Operations
Boucher Brothers
01.2016 - 02.2017
Pool Operations/Bar Manager
Fontainebleau Miami
11.2013 - 01.2016
Food & Beverage Manager
Clevelander Miami Beach
02.2013 - 11.2013
Dine In Assistant Manager
Fontainebleau Miami
01.2011 - 02.2013
Bar Supervisor
Fontainebleau Miami
01.2008 - 01.2011
High School Diploma -
Miami Beach Senior High
- Lean Six Sigma Certified - Green Belt - Certificate of Knowledge
- Certified Food Safety
- Responsible Beverage Vendor
Similar Profiles
Assia El RhaffouliAssia El Rhaffouli
PASTRY COOK I at Caribe Royale OrlandoPASTRY COOK I at Caribe Royale Orlando
Chrismar SanchezChrismar Sanchez
Cook at Caribe Royale All-suite Hotel & Convention CenterCook at Caribe Royale All-suite Hotel & Convention Center
Karina RubinKarina Rubin
Server/Bartender at The Caribe RoyaleServer/Bartender at The Caribe Royale