Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lazaro Kessel-Rodriguez

Miami

Summary


I have developed leadership and team coordination skills in a fast-paced environment, focusing on operational efficiency and staff development. I believe I excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. I am seeking to leverage these transferrable skills in new and challenging field.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Lead

Planet Fitness
01.2023 - 10.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed gym opening and closing procedures
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Receptionist

Life and Wellness Health Center
06.2022 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

Superintendent Diploma -

Miami-Arts Studio @ Zelda Glazer
Miami, FL
05.2023

Bachelor of Science - Medicine

Florida International University
Miami, FL
09-2027

Skills

  • Customer service focus
  • Performance improvement
  • Loss prevention
  • Professional appearance
  • Policy enforcement
  • Employee training
  • Guest service
  • Team motivation
  • Bilingual

Certification

  • CPR Certified

Languages

English
Spanish

Timeline

Shift Lead

Planet Fitness
01.2023 - 10.2024

Receptionist

Life and Wellness Health Center
06.2022 - 07.2023

Superintendent Diploma -

Miami-Arts Studio @ Zelda Glazer

Bachelor of Science - Medicine

Florida International University

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