Lazaro Valdes
Homestead,FL
Summary
Dedicated front desk receptionist with strong customer service and attention to detail. Skilled in resolving guest complaints and enhancing satisfaction through effective communication.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Fairway Inn
Florida City, FL
01.2025 - Current
- Greeted and assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.
- Managed phone inquiries and directed calls to appropriate departments, improving communication efficiency.
- Maintained cleanliness and organization of front desk area, enhancing overall guest experience.
- Processed reservations and cancellations using hotel management software, ensuring accuracy of guest information.
- Addressed guest complaints promptly, resolving issues to enhance customer satisfaction levels.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Education
Associate of Science - Film Production
Miami Dade College
Miami, FL05-2027
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Team collaboration
- Verbal and written communication
- Hospitality services
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Front Desk Receptionist
Fairway Inn
01.2025 - Current
Associate of Science - Film Production
Miami Dade College