L'corius Hayes
Conyers,GA
Summary
With a proven track record at Emory Healthcare, I excel in enhancing patient satisfaction and streamlining healthcare delivery. My expertise in critical thinking and vital signs monitoring, coupled with a commitment to exceptional customer service, significantly improves care efficiency. Recognized for adeptly managing patient information and coordinating care with a compassionate approach.
Overview
29
29
years of professional experience
Work History
Patient Care Coordinator
Emory Decatur Hospital
01.2023 - Current
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Patient Care Technician
Emory Healthcare
12.2001 - Current
- Monitored vital signs and reported changes to nursing staff.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency on the Inpatient Behavior Health unit.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Patient Service Coordinator
Emory Healthcare
09.2021 - 09.2023
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
Patient Care Technician, ICU
Southwest Hospital
06.1996 - 12.2001
- Demonstrated adaptability while working alongside various medical teams members to provide comprehensive patient care.
- Facilitated seamless shift transitions by accurately reporting patient status and progress to incoming healthcare professionals.
- Improved ICU efficiency by promptly responding to call lights.
- Utilized strong problem-solving skills to address unforeseen challenges or complications that arose during daily tasks efficiently under pressure.
- Supported patients during recovery periods with proper positioning techniques, and hygiene assistance.
Education
High School Diploma -
Burke High School
South Carolina01-1994
Skills
- Critical thinking skills
- Vital signs monitoring
- Strong organization
- Healthcare systems
- Patient observation
- Appointment scheduling
- Medical billing
- Customer service
- Basic life support
- ICU experience
- Infection control standards
Timeline
Patient Care Coordinator
Emory Decatur Hospital
01.2023 - Current
Patient Service Coordinator
Emory Healthcare
09.2021 - 09.2023
Patient Care Technician
Emory Healthcare
12.2001 - Current
Patient Care Technician, ICU
Southwest Hospital
06.1996 - 12.2001
High School Diploma -
Burke High School
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