Driven and adaptable, I leveraged my customer service and problem-solving skills at Cliff Castle Casino to enhance client satisfaction and resolve complaints efficiently. With a background in finance and administration, including precise data entry and audit roles, I excel in teamwork, attention to detail, and am eager to bring my multifaceted expertise to a dynamic team. I am eager to learn.
Answered phones, helped customers with service related matters, submitted customer linens orders, Assisted in resolving customer complaints and reported directly to the Service Manager.
Greeted Guests that came into the Diocese, Answered phones and transferred calls, assisted in a small variety of Office/ Admin related duties, Occasionally assisted in creating spreadsheets, performed data entry, responded to emails and ran errands.
Audited daily revenue from different outlets and Gaming areas in the Casino and Hotel, Performed data entry, complied with local, state and federal laws, reviewed guest related documents relating to revenue and/ or taxes, ensured accuracy, assisted in investigating variances and/ or discrepancies in paperwork, work closely with Finance Administration, Accountants, AP Specialists and Payroll Specialists.
Received training to assist the Primary Accounts Receivables/ Accounts Payable Employee, assisted other Office Staff as needed, answered the phone and transferred to the appropriate person, put together invoices with the appropriate and supporting paperwork, entered billing information to be paid into the computer, assisted to ensured a balance with each item, assisted in resolving items that were no in balance and adjusted when appropriate.