Lea Johnson
Marriot Hotel
Huntsville,AL
3
years of professional experience
Highly organized professional with a strong background in front desk operations and caregiving. Known for effective communication, team collaboration, and the ability to manage guest relations while maintaining high service standards.
Work History
Front Desk Receptionist
1 Year 3 Months- Facilitated efficient guest check-ins and check-outs, enhancing overall customer satisfaction during their stay.
- Managed guest relations by effectively responding to inquiries and swiftly resolving issues to maintain high service standards.
- Coordinated with housekeeping to ensure room readiness, maintaining high cleanliness standards.
- Utilized hotel management software to update guest information and manage reservations accurately.
- Coordinated communication strategies with team members to improve workflow and productivity during peak operational periods.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Implemented systematic organization and maintenance of front office to enhance professionalism and comfort for all guests.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Streamlined communication processes by managing high-volume phone calls and ensuring inquiries reached the correct personnel for timely resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Caregiver
1 Year 3 Months- Monitored medication schedules and provided reminders for timely administration.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Communicated effectively with healthcare providers regarding client health updates.
- Maintained accurate documentation of client progress and changes in condition.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Maintained clean, safe, and well-organized patient environment.
Education
Medical Administration - Medical Admin
Skills
Customer service
Administrative skills
Written communication
Time management
Organizational multitasking
Office organization
Document management
Data entry
File organization
Software proficiency
Analytical problem-solving
Team collaboration
Guest relations
Patient care
Customer support
Multitasking
Dispute resolution
Crisis management
Elderly care
Service management
Timeline
Front Desk Receptionist
Marriot Hotel
05.2025 - CurrentRead More
Caregiver
Home Instead
01.2024 - 04.2025Read More
Calhoun Community College
Medical Administration from Medical Admin
Read More