Lea Martinez
Hitchcock,TX
Summary
Proactive and patient-focused, excelled as a Chiropractic Assistant at Nighttime Chiropractic, enhancing patient satisfaction and boosting referrals through effective communication and educational initiatives. Skilled in telephone etiquette and appointment scheduling, adept at fostering trust and streamlining operations. Achieved a significant increase in new client acquisition by leveraging medical terminology knowledge and interpersonal skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
Nighttime Chiropractic
Houston, TX
11.2023 - 10.2024
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
Retail Sales Associate
T Mobileretailer
Houston, TX
10.2022 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Clinical Health -
League City Medical Assistant School
Webster, TXHigh School Diploma -
Northside High School
Houston, TX06.2021
Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Insurance verification
Certification
CPR CERTIFIED
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Chiropractic Assistant
Nighttime Chiropractic
11.2023 - 10.2024
Retail Sales Associate
T Mobileretailer
10.2022 - 11.2023
Clinical Health -
League City Medical Assistant School
High School Diploma -
Northside High School