Summary
Overview
Work History
Education
Skills
Affiliations
Personal Interest
References
Timeline
Generic

Lea Riley

Summary

I take a lot of pride in my work, and I always aim to give my best in any role I take on. I'm a motivated, dependable, and fast learner who enjoys helping others and making sure things run smoothly. With experience in customer service, sales, and team support, I’ve become highly organized and confident in handling challenges with a calm, solution-focused mindset. I’m known for exceeding performance goals, adapting quickly to new tools and systems, and delivering results, even in fast-paced, high-pressure environments. I approach each task with care, aiming to create a positive experience for both customers and coworkers. I’m always looking for ways to grow—whether it’s taking on new responsibilities, learning new skills, or reaching higher goals. My focus is to keep improving, make a meaningful impact, and be someone that any team can rely on.

Overview

3
3
years of professional experience

Work History

Team Member

Panera Bread
Plantation
10.2021 - 05.2022
  • Trained new team members on POS systems and store procedures.
  • Maintained clean and safe workspaces, enhancing team productivity.
  • Supported multiple departments to keep store operations running smoothly.
  • Engaged customers with active listening and responsive service.

Team Member/Team Leader

Sovereign Poke & Boba
Plantation
06.2023 - 12.2023
  • Increased sales through relationship building and suggestive selling.
  • Maintained an organized and hazard-free sales floor during store hours.
  • Operated register, processed payments accurately, and resolved customer issues quickly.
  • Adapted efficiently to a fast-paced, team-driven environment.

Sales Associate/Membership Services Representative

Hand and Stone Massage and Facial
Davie
07.2023 - 12.2023
  • Consistently exceeded monthly sales goals; earned recognition as Highest Sales Converter for 3 consecutive months.
  • Delivered high-level customer service in a fast-paced, high-volume environment.
  • Managed customer membership accounts and handled billing or service concerns.
  • Displayed merchandise to enhance visual appeal and drive purchases.
  • Responded to complaints and inquiries with professionalism and efficiency.

Benefits Specialist

Nations Benefits
Plantation
03.2024 - 04.2024
  • Provided accurate and comprehensive information to members regarding insurance coverage, plan benefits, and eligibility requirements.
  • Handled high-volume inbound calls with professionalism, empathy, and clear, solution-focused communication.
  • Guided members in understanding their plan features to support confident, informed healthcare decisions.
  • Assisted with placing product orders for eligible items, including over-the-counter medications, groceries, and wellness products.
  • Advised members on remaining account balances, and the types of purchases their benefits could be applied toward.
  • Managed member accounts, including address updates, adding authorized individuals, and identifying approved vendors for benefit use.
  • Took preventive measures to detect and prevent fraud, identity theft, and unauthorized account activity.
  • Ensured all actions aligned with HIPAA compliance and internal policy standards, while delivering a high level of member satisfaction.

Education

High School Diploma -

Plantation High School
Plantation, FL
06-2022

Certificate - Business And Digital Marketing

Broward College
Fort Lauderdale, FL
11-2022

Skills

  • Customer service excellence
  • Sales and membership retention
  • Fast-paced learning
  • Problem solving and conflict resolution
  • Cash handling and POS systems
  • Adaptability and team collaboration
  • Detail-oriented and computer literacy
  • HIPAA compliance

Affiliations

  • Participated in food drives to support low-income families in the community.
  • Helped plan, organize, and set up local events and activities focused on community building and outreach.
  • Assisted with child care, pet care, and other support services during events and volunteer programs.

Personal Interest

  • I am very passionate about entrepreneurship, gaining the skills to one day become my own boss, and building ideas from the ground up. I love to travel and explore new places, cultures, and perspectives that inspire creativity and growth. I'm drawn to business development and finding smart, impactful ways to grow and improve. In my free time, I enjoy reading and writing as a way to learn, reflect, and express myself.

References

References available upon request.

Timeline

Benefits Specialist

Nations Benefits
03.2024 - 04.2024

Sales Associate/Membership Services Representative

Hand and Stone Massage and Facial
07.2023 - 12.2023

Team Member/Team Leader

Sovereign Poke & Boba
06.2023 - 12.2023

Team Member

Panera Bread
10.2021 - 05.2022

High School Diploma -

Plantation High School

Certificate - Business And Digital Marketing

Broward College
Lea Riley