Summary
Work History
Education
Skills
Timeline
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Lea Urbina

Fort Wayne,IN

Summary

Dynamic and results-oriented professional with a proven track record at Vans, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in cash handling and teamwork, I excel in fast-paced environments, demonstrating a strong ability to multitask and maintain meticulous attention to detail. Achieved notable increases in repeat business by fostering customer relationships and efficiently managing financial transactions. Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Work History

Sales Associate

Vans
09.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.p
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Cleaning Crew Member

Executive Management Services Inc
07.2024 - Current
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Emptied trashcans and transported waste to collection areas.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Supported inventory management by keeping track of supplies used during daily tasks, ensuring availability when needed.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Education

High School Diploma -

Wayne High School
9100 Winchester Rd.
06-2009

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Cash Handling

Timeline

Sales Associate

Vans
09.2024 - Current

Cleaning Crew Member

Executive Management Services Inc
07.2024 - Current

High School Diploma -

Wayne High School

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Lea Urbina