Lea Ann Rust
Las Vegas,NV
Summary
Driven by a goal-oriented mindset and exceptional customer service skills, I have consistently exceeded sales targets at Westgate Resorts by leveraging my strong negotiation abilities and travel industry knowledge. My experience includes increasing customer loyalty through relationship building and employing effective persuasion techniques, contributing to a significant boost in sales conversions and client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
In-House Vacation Sales
Westgate Resorts
04.2022 - 07.2024
- Exceeded sales targets consistently by employing persuasive communication skills and establishing rapport with clients.
- Resolved customer issues promptly, demonstrating empathy and professionalism while working towards mutually beneficial solutions.
- Increased sales conversions by effectively presenting vacation packages tailored to client needs.
- Assisted in training new hires, imparting valuable insights gained from personal experience as a Vacation Sales Representative.
- Built lasting relationships with clients through attentive service, leading to repeat business and long-term loyalty.
- Stayed current on industry trends to remain competitive in the marketplace and provide up-to-date information for clients'' benefit.
Owner/Operator
Belles Superior Mover, LLC
01.2015 - 07.2021
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
In-House Vacation Sales
WorldMark by Wyndham
03.2006 - 01.2009
- Collaborated with team members to develop effective strategies for improving overall sales numbers and meeting company goals.
- Expanded clientele base by proactively seeking referrals from satisfied customers and generating new leads.
- Enhanced team performance through active participation in training sessions and sharing best practices with peers.
- Boosted customer satisfaction by providing exceptional service and addressing vacation inquiries.
Education
No Degree - Texas Real Estate License
San Antonio School of Real Estate
San Antonio, TX05.1996
Skills
Goal-oriented mindset
Strong negotiation
Travel industry knowledge
Excellent Customer Service
High level of Integrity
Effective persuasion
Reliability
Excellent Communication
Active Listening
Relationship Building
Certification
Nevada Time Share License
Timeline
In-House Vacation Sales
Westgate Resorts
04.2022 - 07.2024
Owner/Operator
Belles Superior Mover, LLC
01.2015 - 07.2021
In-House Vacation Sales
WorldMark by Wyndham
03.2006 - 01.2009
Nevada Time Share License
No Degree - Texas Real Estate License
San Antonio School of Real Estate
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