Leah Alston
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Records Service Representative
IUPUI
04.2023 - Current
- Acts as the "face" of the Office of the Registrar by providing quality service through phone, email, virtual appointments and in person interactions.
- Updates students records in SIS.
- Processes and maintains official records as well as answering questions regarding to student records.
- Works with students, staff, and faculty regarding student records while following Ferpa Policies.
- Responsible for enrollment support.
Bookseller
Books-A-Million
10.2022 - 02.2024
- Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
- Increased store revenue by effectively managing inventory and promoting special offers and discounts.
- Supported a positive work environment by collaborating with team members to achieve collective goals.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Promoted and increased Books-A-Million Club Membership sales.
Textbook Sales Associate
Follett Higher Education
08.2022 - 04.2023
- Received and processed customer orders.
- Ordered and returned textbooks to vendors.
- Provided excellent customer services.
- Worked with school faculty to make sure we carried the correct materials for courses.
- Contacted publishers for inquiries.
Customer Service Representative
Navient
05.2021 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Key Holder
Forever 21
01.2020 - 03.2021
- Provided excellent customer service while managing employees.
- Conducted interviews.
- Counted money and did daily deposits.
- Created a team environment.
- Increased store sales by creating visually appealing merchandise displays and product placements.
Preschool Teacher
Fay Biccard Glick Neighborhood Center
09.2019 - 05.2020
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
Intern
14th And Chestnut Community Center
08.2018 - 05.2019
- Created and planned daily activities for children.
- Created and maintained a positive and nurturing environment.
- Contributed to a positive team environment by collaborating with fellow interns..
- Worked and planned charity events to get donations for the center.
- Did administrative work such as taking calls, filing student information, and organizing donated items.
Assistant Teacher
Phalen Leadership Academy
06.2017 - 07.2018
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Led small group instruction sessions, enabling more targeted teaching strategies and personalized attention for each student.
- Assisted in the organization of extracurricular activities such as clubs, field trips, and after-school programs, fostering a sense of community among students outside the classroom setting.
- Participated in professional development opportunities regularly to stay current on educational trends and best practices, applying new knowledge directly into daily practice.
Literacy Tutor
United Way Of Central Indiana
08.2015 - 01.2016
- Improved student literacy by implementing individualized tutoring plans tailored to their specific needs.
- Enhanced reading comprehension for students by utilizing engaging and interactive teaching methods.
- Collaborated with teachers to identify struggling students and develop targeted intervention strategies.
- Boosted student confidence in reading and writing, providing consistent encouragement and constructive feedback.
- Provided one-on-one tutoring sessions for students requiring additional support outside of the classroom setting.
Preschool Teacher's Assistant
Early Learning Academy
09.2014 - 06.2015
- Maintained tidy and clean classroom consistent with safety and health standards.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Education
High School Diploma -
Cardinal Ritter High School
Indianapolis, IN06.2009
Skills
- Customer Support
- Organization
- Paperwork Processing
- Data Entry
- Critical Thinking
- Administrative Support
- Customer Service
- Strong customer service
- Document Control
- Filing
- Resourceful
- School records management
- Good Communication
Timeline
Records Service Representative
IUPUI
04.2023 - Current
Bookseller
Books-A-Million
10.2022 - 02.2024
Textbook Sales Associate
Follett Higher Education
08.2022 - 04.2023
Customer Service Representative
Navient
05.2021 - 03.2022
Key Holder
Forever 21
01.2020 - 03.2021
Preschool Teacher
Fay Biccard Glick Neighborhood Center
09.2019 - 05.2020
Intern
14th And Chestnut Community Center
08.2018 - 05.2019
Assistant Teacher
Phalen Leadership Academy
06.2017 - 07.2018
Literacy Tutor
United Way Of Central Indiana
08.2015 - 01.2016
Preschool Teacher's Assistant
Early Learning Academy
09.2014 - 06.2015
High School Diploma -
Cardinal Ritter High School