Leah Baker
Jennings,LA
Summary
Hard-working Licensed Massage Therapist with passion for helping people. Dedicated to providing quality therapeutic massages for overall health and wellness. Upholds moral ethics and maintains excellent client relationships.
Overview
14
14
years of professional experience
Work History
Massage Therapist
L'Auberge Casino Resort
02.2024 - Current
- Improved overall client well-being with customized aromatherapy blends during massage sessions.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
Massage Therapist
Tri-Parish Therapy Group
08.2017 - Current
- Provide massage services to clients using safe, appropriate, and effective techniques
- Perform health history on clients
- Observe client reaction to massage and modify as necessary
- Maintain client confidentiality and sensitivity to age and gender related issues
Dealer/Supervisor /Massage Therapist
L’auberge du Lac Casino
05.2014 - 03.2017
- Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Watched closely to catch errors and notified surveillance of irregularities.
- Monitored chips purchases, table inventories, and player win ratios.
Fitness Instructor
Jeff Davis Health & Fitness Center
05.2016 - 01.2017
- Partnered with local businesses to provide special discounts on gym memberships, encouraging community support through mutually beneficial relationships.
- Maintained clean and organized workout environment to enhance overall fitness experience.
- Developed goal-oriented training programs that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Increased gym revenue by upselling personal training packages and fitness merchandise.
Fitness Instructor
Coushatta Wellness Center
04.2015 - 03.2016
- Give instructions on full body, high intensity classes
- Maintained clean and organized workout environment to enhance overall fitness experience.
- Developed goal-oriented training programs that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.
Dealer/Supervisor
Isle of Capri Casino
08.2012 - 05.2014
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Cultivated a strong teamwork ethic among dealers which resulted in higher productivity levels.
- Trained new employees on company policies, procedures, and gaming regulations to ensure compliance.
- Monitored game activity and enforced gaming rules, maintaining a fair and secure environment for all players.
- Contacted security department to discuss potential or confirmed illegal activities and cheating.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
EMT Basic Medic
Acadian Ambulance
02.2011 - 08.2012
- Provide emergency services
- Transport patients to hospital, or scheduled physician appointments
- Provide documentation of each patient encounter
- Ensure unit being driven daily is properly stocked
- Maintenance of the unit maintained at all times
Education
Associate of Science - Business Administration
Sowela Technical Community College
Lake Charles, LA05-2027
License Number LA8310 -
LA Institute of Massage Therapy
Lake Charles, LA.2016
National Emergency Medical Systems Academy
Lake Charles, LA2010
Skills
- Customer Service
- Communication
- Conflict Resolution
- Management / Team leader
- Reporting/Documentation
- Deep tissue massage
- Body treatments
- Anatomy
- Sports massage
- Swedish massage
- Aroma therapy
Timeline
Massage Therapist
L'Auberge Casino Resort
02.2024 - Current
Massage Therapist
Tri-Parish Therapy Group
08.2017 - Current
Fitness Instructor
Jeff Davis Health & Fitness Center
05.2016 - 01.2017
Fitness Instructor
Coushatta Wellness Center
04.2015 - 03.2016
Dealer/Supervisor /Massage Therapist
L’auberge du Lac Casino
05.2014 - 03.2017
Dealer/Supervisor
Isle of Capri Casino
08.2012 - 05.2014
EMT Basic Medic
Acadian Ambulance
02.2011 - 08.2012
License Number LA8310 -
LA Institute of Massage Therapy
National Emergency Medical Systems Academy
Associate of Science - Business Administration
Sowela Technical Community College
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