Leah Brown
JRI Hospitality
Omaha,NE
11
years of professional experience
Hospitality Professional with progressive experience from Host to General Manager. Achieved high guest satisfaction through effective team leadership, staff training, and operational management. Focused on driving results, fostering collaboration, and enhancing employee development.
Work History
Assistant Manager
2 Years 4 Months- Assisted general manager with daily operations to enhance efficiency
- Diffused conflict with customers and employees while remaining calm and professional
- Assist the general manager with everyday tasks to keep operations running smoothly
- Monitored customer feedback to address concerns promptly
- Resolved conflicts with customers and employees calmly and professionally
General Manager
8 Years 9 Months- Demonstrated consistent career progression from host to general manager by excelling in multiple roles
- Completed payroll on a biweekly basis
- Managed weekly scheduling for 20+ employees, optimizing workforce coverage
- Oversaw inventory management to maintain stock accuracy
Education
Bachelor's degree - English
Skills
Restaurant Management
Assistant MStaff developmenterience
Inventory Control
Payroll
Scheduling
Staff Training
Recruiting
Budgeting
Operational Reporting
Conflict Resolution
Customer service
Customer Relations
Team leadership
Staff management
Staff supervision
Management
Task management
Problem-solving
Team motivation
Food Safety
Restaurant Experience
Serving Experience
Management
Staff Communication
English
Client relations
Host/Hostess
Timeline
Assistant Manager
JRI Hospitality
05.2024 - CurrentRead More
General Manager
LePeep Restaurant
08.2015 - 05.2024Read More
Peru State College
Bachelor's degree from English
Read More