Leah Courtade
Lake Charles,LA
Summary
Versatile professional and educator prepared for role with a strong background in fostering student development and managing classroom dynamics. Valued for ability to collaborate effectively with colleagues and adapt to changing needs. Skilled in classroom management and engaging diverse student populations. Known for being reliable and excellent at communication.
Overview
12
12
years of professional experience
Work History
Substitute Teacher
Calcasieu Parish School System
09.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Legal Assistant
Ronald J. Bertrand, Attorney at Law
01.2021 - 04.2022
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Pet Sitter/Administrative Assistant
Paws on The Geaux Pet Taxi, LLC
10.2016 - 07.2021
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Increased client retention rate through excellent communication skills and genuine love for animals.
Receptionist
Children's Clinic of Southwest Louisiana
02.2016 - 10.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Organized patient records and database to facilitate information storage and retrieval.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Revenue Cycle Administration 3
Ochsner Medical Center
08.2013 - 01.2016
- Performed general office duties for department such as answering telephone, copying and filing documents, and entering data.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Verified patients insurance and obtained referrals.
- Scheduled initial and return appointments for patients.
- Trained and certified in using EPIC operating system.
- Facilitated communication between patients and various departments and staff.
Student Ambassador for Title III
Baton Rouge Community College
09.2012 - 05.2013
- Performed general office duties for department such as answering telephone, copying and filing documents, and entering data.
- Assisted students by answering questions, documents complaints, or forwarding requests to appropriate personnel.
- Processed students visiting departments by documenting when entering departments, services received, counselor used, and when student departed.
- Interacted with college and prospective students and parents during tours and student visit day, answering questions and providing insight.
- Mentored students to increase satisfaction and help engage in campus life.
Education
Bachelor of General Studies - Behavioral Sciences
McNeese State University
Lake Charles, LA05-2019
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
Timeline
Substitute Teacher
Calcasieu Parish School System
09.2024 - Current
Legal Assistant
Ronald J. Bertrand, Attorney at Law
01.2021 - 04.2022
Pet Sitter/Administrative Assistant
Paws on The Geaux Pet Taxi, LLC
10.2016 - 07.2021
Receptionist
Children's Clinic of Southwest Louisiana
02.2016 - 10.2016
Revenue Cycle Administration 3
Ochsner Medical Center
08.2013 - 01.2016
Student Ambassador for Title III
Baton Rouge Community College
09.2012 - 05.2013
Bachelor of General Studies - Behavioral Sciences
McNeese State University
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