Leah Courtney
Plymouth,MI
Summary
Hardworking, energetic and proficient with decision-making skills to positively impact a company or team's success. Extensive experience as a leader, successfully guiding teams and managing complex projects and events. Talent focus in team building, leadership, and motivation, with exceptional customer relation skills and a strong relationship-building mindset. Dedicated to advocating for women in sports, striving to create a more empowering environment.
Overview
3
3
years of professional experience
Work History
Office Worker and Soccer Coach
High Velocity Sports Center
11.2024 - Current
- Completed administrative processes such as registration/payment systems improving efficiency reducing time-consuming paperwork tasks.
- Handled daily facility scheduling and equipment use.
- Coordinated sports events successfully, ensuring timely scheduling, venue preparation, and equipment availability.
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
Ticket Sales Intern
USA Hockey Arena
11.2023 - Current
- Boosted customer satisfaction by providing friendly and efficient service during ticket sales transactions.
- Supported marketing initiatives by promoting upcoming events and special offers to potential customers during interactions.
Lead Banquet Server, Bev Cart, & Pro Shop Employee
Fox Hills Golf and Banquet Center
05.2022 - Current
- Trained new staff members on proper techniques, company policies, and customer service standards.
- Enhanced guest satisfaction by providing exceptional service and anticipating their needs during events.
- Promoted a culture of continuous improvement within the team by sharing best practices and suggesting new ideas for better banquet service operations.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Assisted in organizing golf tournaments and ensuring smooth operation of the pro shop by coordinating tee times and managing reservations efficiently.
Education
Bachelor of Science - Sports Management
Madonna University
Livonia, MI12-2025
Sports Management
Adrian College
Adrian, MI04-2022
Skills
- Teamwork and collaboration
- Problem-solving abilities
- Outstanding communication skills
- Positive attitude
- Team leadership
- Organizational skills
- Self motivation
- Customer service
- Event planning assistance
- Workflow optimization
- Scheduling
- Adaptability and flexibility
Awards
- Deans List (Last 4 years)
- Awarded All Academic Team (Last 4 years)
- Greater Metropolitan Association of Realtors Education Scholarship Recipient (2021)
- Team Award: Newcomer of the year (2022)
- Awarded Rising Star Award for Sports Management (2023)
Volunteer Experience
- Volunteered as a Teammate with the NFL Draft Experience in Detroit, April 2024
- Current Volunteer with Levy Restaurants working for the Detroit Lions at Ford Field
- Current Ambassador for NIL Brand BÉ ŸÕÚ Klothing (Face of Women's Fall Collection 2024)
Timeline
Office Worker and Soccer Coach
High Velocity Sports Center
11.2024 - Current
Ticket Sales Intern
USA Hockey Arena
11.2023 - Current
Lead Banquet Server, Bev Cart, & Pro Shop Employee
Fox Hills Golf and Banquet Center
05.2022 - Current
Bachelor of Science - Sports Management
Madonna University
Sports Management
Adrian College
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