Leah DiGuiseppe
New Boston,US
Summary
Attentive and responsive professional with 4-5 years of proven experience, known for balancing complex needs of patrons during demanding shifts.
Overview
5
5
years of professional experience
Work History
Waitress
Baldo's Restaurant
Brownstown Township, US
01.2022 - Current
- Increased dessert sales through customer recommendations and effectively communicating promotional offers
- Greeted and seated patrons while managing reservations and adjustments to available seating arrangements
- Trained new waitstaff on customer service protocols and menu knowledge, decreasing onboarding time
Waitress
Blue Margarita
Woodhaven, US
08.2020 - 01.2022
- Reported daily sales to management and identified key areas for improvement which led to a month-over-month boost in average ticket size
- Oversaw daily table setup, ensuring each section was ready for service and met company standards for cleanliness and presentation
- Reduced table turnover time by proactively anticipating customer needs and using technology-driven order-taking processes
Education
High School Diploma -
Woodhaven High School
06-2020
Skills
- Employee onboarding and training
- Upselling techniques
- Customer relationship building
Timeline
Waitress
Baldo's Restaurant
01.2022 - Current
Waitress
Blue Margarita
08.2020 - 01.2022
High School Diploma -
Woodhaven High School