Jessica Taylor
New Boston,TX
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Carmart Texarkana
Texarkana, Texas
09.2023 - 02.2024
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Evaluated current processes within the store environment to identify areas of improvement.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Organized special events such as promotions or fundraisers to drive business growth.
Front Office Assistant
Carmart Texarkana
Texarkana, Texas
09.2022 - 02.2024
- Greeted customers and provided assistance with inquiries.
- Organized filing system for customer records and documents.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Scheduled appointments for clients and staff members.
- Performed data entry of patient information into computer systems.
- Processed payments from customers using cash, credit cards or checks.
- Maintained accurate financial records and assisted in preparing monthly reports.
- Assisted with the preparation of daily bank deposits.
- Prepared meeting agendas, minutes and other necessary paperwork for meetings.
- Provided administrative support to management team when needed.
- Maintained a clean front office environment including lobby area.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Welcomed large volume of guests and improved overall customer service.
- Collected copays and account balance payments and updated account records.
- Retrieved messages from voicemail to forward to appropriate personnel.
Cashier
McDonald’s
New Boston, TX
03.2018 - 06.2020
- Greeted customers and answered any questions they had about the store's menu and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Hooks High School
Hooks, TX05-2022
Skills
- Employee Relations
- Team leadership expertise
- Business Development
- Business operations knowledge
- Training and development background
- Strategic planning skill
- Team leadership strength
- Budget Control
Timeline
Assistant General Manager
Carmart Texarkana
09.2023 - 02.2024
Front Office Assistant
Carmart Texarkana
09.2022 - 02.2024
Cashier
McDonald’s
03.2018 - 06.2020
High School Diploma -
Hooks High School