Leah Floyd
Spanaway,WA
Summary
Personable and solution-focused, bringing strong communication and problem-solving abilities. Knowledge of troubleshooting techniques and technical support, combined with proficiency in managing customer inquiries and resolving issues efficiently. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
16
16
years of professional experience
Work History
Employment Specialist
CENTERFORCE
09.2023 - 12.2024
- Maintained and demonstrated professional behavior, strong adaptive personality, great customer service, cooperative attitude, followed agency policies and procedures.
- Provided support and employment services to individuals with intellectual and developmental disabilities.
- Worked with clients individually by facilitating employment and marketing activities designed to maintain clients in their current positions.
- Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
- Established strong relationships with local employers to match clients with suitable job opportunities.
Veterans Employment Representative (Work Study)
VETERAN WORK SOURCE
03.2022 - 06.2022
- Kept and established comprehensive case files to support proper documentation and record retention
- Described procedures, requirements and benefits to clients and interested parties
- Reviewed and assists applicants with their resumes and other needed issues
- Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
- Updated client records to reflect personal information, qualifications and career aspirations.
Veterans Employment Representative (Work-Study)
VETERAN WORK SOURCE
09.2018 - 09.2019
- Maintained, and sorted different files and answered telephone calls.
- Input information and obtained quantitative and qualitative data on client details to provide services requested.
- Post weekly job announcements and scheduled appointments.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Matched clients to open positions based on skills and work requirements.
HUMAN SERVICE SPECIALIST
UNITED STATES ARMY
12.2011 - 02.2016
- Improved clients’ coping with routine life activities such as food budgeting, rental payments, and medical.
- Perform initial assessments with new personnel/clients to help identify risks, strengths, and areas for growth.
- Provided support to social service clients in navigating available resources.
- Described procedures, requirements, and benefits to clients and interested parties.
- Processed applications and followed strict procedures to keep sensitive data confidential.
OPERATIONS SUPERVISOR
UNITED STATES ARMY
08.2008 - 12.2011
- Ensured compliance with company policies and regulations.
- Identified ways to improve customer experiences and productivity.
- Provided training and development for the employees.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Education
Business Administration
CENTRAL WASHINGTON UNIVERSITY
06.2022
Associate Degree - Business Administration
PIERCE COLLEGE FORT STEILACOOM
12.2019
Skills
- Effective communication skill
- Training Coordination
- Decision-making
- Organizational Skills
- Time Management
- Problem Solving
- Interpersonal Skills
- Team Building
- Multitasking
- Computer Skills
- Job development/Job coaching
- Counseling
- Attention to Detail
- Active Listening
- Critical Thinking
- Remote Conferencing
Timeline
Employment Specialist
CENTERFORCE
09.2023 - 12.2024
Veterans Employment Representative (Work Study)
VETERAN WORK SOURCE
03.2022 - 06.2022
Veterans Employment Representative (Work-Study)
VETERAN WORK SOURCE
09.2018 - 09.2019
HUMAN SERVICE SPECIALIST
UNITED STATES ARMY
12.2011 - 02.2016
OPERATIONS SUPERVISOR
UNITED STATES ARMY
08.2008 - 12.2011
Associate Degree - Business Administration
PIERCE COLLEGE FORT STEILACOOM
Business Administration
CENTRAL WASHINGTON UNIVERSITY
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