Leah Fowler
Florence,AL
Summary
Reliable and upbeat Paint Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
Sales Associate
Home Depot
04.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Sales Associate
Menards
10.2022 - 04.2023
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Processed credit card and debit payments via [Type] systems, providing accurate charges and credits.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
Cashier/Fitting Room
JC Penney
07.2019 - 03.2020
- Processed and bagged orders at the front register area, encouraged guests to enroll in the JCPenney credit card program, processed returns, online orders, and assisted guests in the fitting rooms
- Responsible for ensuring clothing items and displays are organized and items are put back in a timely manner.
Associate Trainer
Fazoli’s
06.2018 - 07.2019
- Responsible for training newly hired associates in front of house, drive-through, and back of house
- Ensure new associates complete cleaning and prep tasks
- Oversee associates progress throughout training; coaching as needed
- Establish a positive work environment with motivation and empathy.
Retail Sales Associate
Hustler Hollywood
08.2017 - 06.2018
- Performed duties as a cashier by processing orders at the front register, and assisted guests on the floor with questions regarding store products
- Educated guests on products/brands within the store and drove to increase sales in order to meet both sales and PPE goals.
Cashier
Meijer
06.2015 - 08.2017
- Processed orders on the lane registers
- Assisted guests at the self-checkout lanes
- Stocked and organized products in the general merchandise, grocery, and fashions department
- Cross-trained to cover gas station and deli department duties.
Education
Cosmetology -
Paul Mitchell the School
Lexington, KY03.2024
BA in Sociology (Social Welfare Minor) -
Eastern Kentucky University
Richmond, KY05.2019
Skills
- Customer Service
- Retail Sales
- Training and coaching new team members
- Working under pressure
- Problem-solving skills
- Sales Strategies
- Sales Training
- Time management
- Multitasking
- Prioritizing tasks
Accomplishments
- Received training as an Assistant Manager at Fazoli’s
- Won two brand related sales contests at Hustler Hollywood
- Maintained one of the highest checkout speeds at Meijer
Timeline
Sales Associate
Home Depot
04.2023 - Current
Sales Associate
Menards
10.2022 - 04.2023
Cashier/Fitting Room
JC Penney
07.2019 - 03.2020
Associate Trainer
Fazoli’s
06.2018 - 07.2019
Retail Sales Associate
Hustler Hollywood
08.2017 - 06.2018
Cashier
Meijer
06.2015 - 08.2017
Cosmetology -
Paul Mitchell the School
BA in Sociology (Social Welfare Minor) -
Eastern Kentucky University