Leah Galto
Tampa,FL
Overview
18
18
years of professional experience
Work History
Customer Solutions Representative
Spectrum
Riverview
01.2024 - Current
- My job at spectrum is to stop existing customers from leaving and also save them money By staying.
- I also deal in sales by providing customers with upgrades to existing plans or trying To make them a new customer with wireless.
Fraud Care Representative
PSCU
Tampa
01.2023 - Current
- Help card holders go over Transactions to see if they are valid.
- If not valid do a fraud report, go over other activity and close the card.
- Address the card hold by name.
Customer Care Representative
Ashley Furniture
Tampa
01.2021 - 01.2023
- Help customers with confirming delivery dates, change delivery dates sometimes what works best for the customer.
- Customer will call in with items being damaged, we create a case make notes of the damage and have them send us photos via email.
- Then once we have that can either schedule a technician, order parts or if not repairable do an even exchange.
- Always thank the customer for calling Ashley Furniture and have a nice day.
Kennel tech
Ketch
Tampa
01.2019 - 01.2021
- Walk dogs and puppies outside so they can go to the bathroom.
- Make sure each dog has water.
- Clean any pee, poop etc. that happens while they are inside.
- Do laundry for dogs' beds and towels.
- At 2pm walk all dogs into crates and feed 30 minutes after inside, also give medication to ones that need it.
- Bring dogs to owners when they pick up their animal.
Concessionist
AMC THEATER
Brandon
01.2017 - 01.2020
- Serve popcorn, candy, drinks and hot foods to the guest.
- Clean and stock stand when it is not busy.
- Thank the guest for coming and enjoy the show.
- Cleaning closing duties at end of night.
Sales Associate
Macy's
Brandon
01.2016 - 01.2017
- Help customers find what they need either for themselves or as a gift.
- Scan items that customer's buy online so that the products can then be shipped to their homes or pick up in the store.
Customer Service Representative
FIS Global
St. Petersburg
01.2012 - 01.2014
- Helped customers to the best of my ability with all questions they may have.
- Activate cards for customers and cancelled cards lost or stolen in a timely friendly manner.
Drivers Helper
UPS
Elmsford, NY
01.2008 - 01.2009
- Helped the driver scan packages and deliver them to people's homes and to businesses.
Timeline
Customer Solutions Representative
Spectrum
01.2024 - Current
Fraud Care Representative
PSCU
01.2023 - Current
Customer Care Representative
Ashley Furniture
01.2021 - 01.2023
Kennel tech
Ketch
01.2019 - 01.2021
Concessionist
AMC THEATER
01.2017 - 01.2020
Sales Associate
Macy's
01.2016 - 01.2017
Customer Service Representative
FIS Global
01.2012 - 01.2014
Drivers Helper
UPS
01.2008 - 01.2009