Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leah Hall

Sorrento,FL

Summary

Dynamic National Outreach Coordinator with proven success at ‘Ai Pono Hawaii in enhancing visibility of behavioral health services. Expert in marketing and outreach, relationship management, and crisis intervention. Skilled in Salesforce, I foster collaboration to optimize processes and drive client satisfaction, ensuring a client-centered approach throughout the admissions journey.

Overview

9
9
years of professional experience
1
1
Certification

Work History

National Outreach Coordinator

‘Ai Pono Hawaii
Maui
01.2023 - Current
  • Executed nationwide marketing and outreach strategies to enhance visibility of behavioral health services.
  • Established and nurtured referral networks with healthcare providers, organizations, and community partners.
  • Streamlined intake and admissions procedures to create a client-centered onboarding experience.
  • Designed flyers, brochures, newsletters, and other materials to advertise programs or services offered by the organization.
  • Developed relationships with local businesses, government agencies, schools, and other organizations to increase visibility of programs.
  • Attended networking events as a representative of the organization.

Admissions & Outreach Specialist

Harmony Hills
Altoona, FL
01.2020 - Current
  • Managed comprehensive admissions processes encompassing assessments, insurance verification, and care coordination.
  • Executed targeted outreach initiatives to enhance community engagement and brand visibility.
  • Facilitated collaboration between clinical operations and business development to drive client satisfaction and growth.
  • Coordinated prompt communication between clients and internal teams to resolve inquiries.
  • Utilized CRM software for tracking client interactions and maintaining detailed records.
  • Conducted initial assessments to gather essential documentation from new clients.

Chemical Dependency Technician

Sunrise Detox
Orlando, FL
01.2020 - 07.2020
  • Monitored client behaviors throughout detoxification and recovery processes to ensure safety.
  • Delivered direct support during detox processes, prioritizing client well-being and security.
  • Facilitated group therapy sessions to enhance peer support and communication.
  • Documented client progress and interactions accurately in electronic health records.
  • Communicated effectively with clinical staff to deliver high-quality, individualized care.
  • Maintained a safe and clean environment for clients during their treatment.

Director of Client Services

Recovery Solutions
Mount Dora, FL
01.2018 - 10.2019
  • - Oversaw admissions and client service operations in a residential mental health setting.
  • - Developed tailored treatment plans and supported clients throughout their recovery journey.
  • Developed training programs for staff to improve service delivery skills.
  • Oversaw client communications to ensure timely responses and resolution of inquiries.
  • Collaborated with cross-functional teams to align client services with business goals.
  • Cultivated strong relationships with key clients to foster loyalty and retention efforts.
  • Managed staff performance reviews and conducted regular feedback sessions.

Behavioral Health Technician

Recovery Solutions
Mount Dora, FL
01.2017 - 01.2018
  • - Provided hands-on care and daily structure in a behavioral health program.
  • Monitored patient behavior and emotional well-being during treatment sessions.
  • Documented patient progress and incidents in electronic health records accurately.
  • Facilitated group therapy sessions to promote communication and support among patients.
  • Documented behavioral incidents to keep accurate records.
  • Monitored patient safety in all areas of the facility.
  • Assessed patient behavior, reactions and responses to treatment plans.
  • Maintained accurate documentation of patient progress and treatments received.

Education

Dental Assistant

Central Florida Institute
Orlando, FL
11-2005

Skills

  • Marketing and outreach in healthcare
  • Admissions and intake for mental health
  • Insurance verification processes
  • Referral relationship management
  • Proficient in Salesforce and Microsoft Office
  • Crisis intervention and trauma care
  • Collaboration and process optimization

Certification

  • PsychArmor Certified
  • CPR Certified
  • Certified Dental Assistant

Timeline

National Outreach Coordinator

‘Ai Pono Hawaii
01.2023 - Current

Chemical Dependency Technician

Sunrise Detox
01.2020 - 07.2020

Admissions & Outreach Specialist

Harmony Hills
01.2020 - Current

Director of Client Services

Recovery Solutions
01.2018 - 10.2019

Behavioral Health Technician

Recovery Solutions
01.2017 - 01.2018

Dental Assistant

Central Florida Institute

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