Leah Hinds
Kent
Summary
Equipped with decent problem-solving abilities, a willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Motivated with exceptional social skills, communication abilities and customer service background as well as dedicated to following health and safety guidelines and handling food items properly. Always striving for a positive work environment, consistently working on team-work and communication between coworkers.
Overview
3
3
years of professional experience
Work History
Barista
Nervous Dog
08.2024 - 08.2025
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Customer Experience Manager
Michaels
08.2022 - 08.2024
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed new employees and on-going performance assessment of current employees.
Education
Environmental Studies
Kent State University
12-2027
Skills
Inventory management
Attention to detail
Point of sale operation
Cash handling
Team leadership
Product displays
Safe food handling
Team collaboration
Conflict mediation
Hospitality and accommodation
Personal Information
Timeline
Barista
Nervous Dog
08.2024 - 08.2025
Customer Experience Manager
Michaels
08.2022 - 08.2024
Environmental Studies
Kent State University
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