Leah Hoffmann
Mount Dora,United States
Summary
Proven track record in enhancing patient and customer experiences, notably at Advent Health Medical Group Waterman, by streamlining scheduling and improving operational efficiencies. Skilled in EHR systems and maintaining confidentiality, demonstrating adaptability and professionalism. Achieved significant reductions in wait times and surgery cancellations, ensuring high-quality patient care and satisfaction. Attentive Surgery Scheduler familiar with ICD-10 coding, EPIC and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Effective at setting up as many as 50+ weekly procedures for three surgeons in a busy Orthopedic practice. Well-versed in checking coverage, obtaining authorizations and collecting payments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in EPIC.
Overview
3
3
years of professional experience
Work History
Surgery Scheduler
Advent Health Medical Group Waterman
Tavares, FL
03.2023 - Current
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Minimized patient wait times through effective management of daily surgery schedules.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Educated patients about surgeries and provided treatment plan documentation.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Customer Service Internet and Voice
Charter Communications, Spectrum
Maitland, FL
04.2022 - 12.2022
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Streamlined operations by implementing process improvements that increased overall efficiency and productivity.
- Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
- Collaborated with cross-functional teams to improve internal processes, resulting in smoother operations and better customer experiences.
- Developed thorough knowledge of company products and services, enabling accurate and informed responses to customer inquiries.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Provided technical support for troubleshooting analytics and reporting issues.
Receptionist
Diabetes & Endocrine Center Of Florida
Orlando, FL
07.2021 - 06.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected payments, processed transactions and updated relevant records.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High School Diploma -
Ocoee High School
Ocoee, FL05.2007
Skills
- Insurance Verification
- EHR systems expertise
- Maintaining confidentiality
- Schedule Coordination
- HIPAA Compliance
- Patient Relations
- Following up with patients
- Updating charts
- Obtaining authorizations
- Calendar Management
- Educating patients
- Patient coordination
- Data entry proficiency
- Correspondence Writing
- Office Administration
- Procedure Knowledge
- Medical Terminology
- Patient Scheduling
- Data Entry
- Electronic Recordkeeping
- Adaptability and Flexibility
- Written Communication
- Critical Thinking
- Analytical Skills
- Customer Service
- Appointment Scheduling
- Problem-Solving
- Professionalism
Timeline
Surgery Scheduler
Advent Health Medical Group Waterman
03.2023 - Current
Customer Service Internet and Voice
Charter Communications, Spectrum
04.2022 - 12.2022
Receptionist
Diabetes & Endocrine Center Of Florida
07.2021 - 06.2022
High School Diploma -
Ocoee High School