Leah Kirk
North Hollywood,CA
Summary
Enthusiastic hard worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and hospitality. Motivated to learn, grow and excel in all aspects of life.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Host
Margaritasmexicanrestaurant
Exeter, NH
11.2019 - 05.2020
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Answered customer questions about hours, seating and that type of information.
- Assisted in preparing dining room for special upcoming functions, including decorating and arranging special group menus.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Host
Thirsty Moose Taphouse
Exeter New Hampshire, NH
06.2017 - 11.2019
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Answered customer questions about hours, seating information.
- Recorded available tables after seating each party.
- Assisted managers with quickly resolving service- and food-related issues.
- Used cash registers and credit card machines to cash out customers
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
Education
High School Diploma -
Exeter High School
Exeter, NH 09.2016 - 06.2020
Skills
Hospitality service expertise
Interactive communication skills
Group reservations management
High-volume dining
Kitchen staff coordination
Timeline
Host
Margaritasmexicanrestaurant
11.2019 - 05.2020
Host
Thirsty Moose Taphouse
06.2017 - 11.2019
High School Diploma -
Exeter High School
09.2016 - 06.2020