Leah Mailloux
Liverpool,New York
Summary
Driven and self-motivated professional with extensive experience working with and managing a multitude of people. Committed to making an impact in the workplace as well as on the people around me. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate and personable when working with others, would like to find a position that will allow myself to grow and make a difference in the workplace.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Bartender, Server, Trainer
Tullys Good Times- Restaurant
01.2019 - Current
- Excellent multitasking while managing multitude of people at one time
- Knows how to dilute arguments or upset customers and manage them to the best ability while keeping customer satisfaction
- Works hand in hand with management to create a more efficient way to run a busy bar by creating checklists for them, analyzing other bartenders to help them be as efficient as possible, helping with scheduling, and helping create a smooth and easy-going work environment.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per-sale revenues and maximizing profits.
- Upheld strict regulations for safe alcohol service and food safety.
- Provided exceptional customer service while establishing and maintaining effective working relationships with co-workers, management, and all members of the general public
Server assistant/Hostess
Santangelos - Restaurant
01.2017 - 01.2019
- Had to keep the server’s satisfied and make their shift go by smoothly
- Made their drinks as well as ran them, made their salads, ran their food to their tables, made their desserts, cleaned their tables, and did their to-gos.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Cashier
Wegmans - Grocery Store
01.2016 - 01.2017
- Perfected customer service skills, especially talking and handling upset customers
- Responsible to greet customers, answering any questions/concerns, and assist customers in the in-store checkout timely and efficiently
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Business Leadership And Management
Le Moyne College
East Syracuse, NY05.2023
High School Diploma -
Liverpool High School
Liverpool, NY06.2019
Skills
- Leadership
- Time management
- Strong work ethic
- Strong communication
- Critical thinking
- Adaptability
- Sales Promotion
- Suggestive Selling
- Performance Improvement
- Engaging Personality
- Organizational Ability
- Team Training and Development
- Active Listener
Certification
Meta Digital Marketing
Accomplishments
- Deans List, Fall 2019 - Spring 2023
- GPA, 3.5
- Accreditation, AACSB
- National Honor Society
Extracurricular Activities
Impact Martial Arts, Second Degree black belt, Modeling/Runway, Fundraised for Golisano's Children Hospital, Catwalk for Kidneys, and SPCA, Soup Kitchen volunteer work, and Palm Sunday volunteer work
Timeline
Head Bartender, Server, Trainer
Tullys Good Times- Restaurant
01.2019 - Current
Server assistant/Hostess
Santangelos - Restaurant
01.2017 - 01.2019
Cashier
Wegmans - Grocery Store
01.2016 - 01.2017
Bachelor of Science - Business Leadership And Management
Le Moyne College
High School Diploma -
Liverpool High School
Meta Digital Marketing
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