Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Leah Mendoza

Roseville,CA

Summary

Dynamic sales associate with a proven track record at Nordstrom, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in inventory management and training, I excel in teamwork and maintain a reliable, outgoing demeanor, driving sales and fostering client loyalty in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Sales Associate

Nordstrom
San Diego, CA
02.2014 - 11.2024
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assisted in inventory management, ensuring stock levels met customer needs.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Sales Associate

Kitson
Santa Barbara, CA
05.2013 - 01.2014
  • Delivered exceptional customer service, enhancing client satisfaction and loyalty.
  • Assisted in visual merchandising, ensuring compliance with brand standards and product presentation.
  • Managed inventory control processes, optimizing stock levels to meet sales demands.
  • Trained new associates on sales techniques and product knowledge to improve team performance.

Restaurant Hostess

Brophy Brothers
Santa Barbara, CA
01.2013 - 05.2013
  • Greeted and seated guests, ensuring timely and welcoming service.
  • Managed reservations and waitlists using OpenTable system for optimal guest flow.
  • Coordinated with kitchen and wait staff to enhance dining experience and resolve issues.
  • Trained new hostesses on front-of-house procedures and customer service standards.

Server

Vista Del Monte
Santa Barbara, CA
07.2010 - 04.2013
  • Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
  • Trained and mentored junior staff on menu offerings and service protocols to enhance team performance.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery aligned with customer expectations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

High School Diploma -

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Outgoing personality
  • Reliable and punctual

Timeline

Sales Associate

Nordstrom
02.2014 - 11.2024

Sales Associate

Kitson
05.2013 - 01.2014

Restaurant Hostess

Brophy Brothers
01.2013 - 05.2013

Server

Vista Del Monte
07.2010 - 04.2013

High School Diploma -

Leah Mendoza