Leah Patsy
Frederick,MD
Summary
Accomplished District Manager experienced in challenging team members in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. Encouraging manager with talents for team building, leading and motivating, to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Regional Director
GameStop
07.2022 - Current
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Developed and executed successful business plans, resulting in increased market share and profitability.
- Implemented robust performance management systems to identify areas for improvement and support employee development.
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
Store Manager
GameStop
07.2007 - Current
- Managed Ohio's highest volume location in Cleveland, Ohio which generated an average of $3M, in annual sales.
- Maintained corporate policies and procedures, while creating a store environment that was exciting to both work and shop in my community.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
District Manager
GameStop Inc
03.2016 - 07.2022
- Improvement in key performance metrics in districts in metro area and up to 21 locations and responsible for $19M in annual sales.
- Influentially led district of 130+ sales associates to meet or exceed sales and key performance indicators by creating positive learning environment.
- Responsible for creating development tool in region that supports recruitment efforts, accountability actions, coaching and training of managers.
- Performed routine financial analysis and solid judgment to develop and execute processes to attain sales goals.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Built positive and productive relationships with store and field leadership.
Education
High School Diploma -
Kent State University
Kent, OH06.2008
Skills
- Sales Planning
- Performance reporting
- Meetings and presentations
- Staff Training and Development
- Relationship Building
- Employee Recruitment
Areas Of Expertise
• Retail Leadership • Change Management • Problem Identification and Internal Process Improvement • Adaptable to Emerging Business Trend • Leading in Business Operations • Strategic Planning and Execution • Talent Acquisition and Succession Planning • Developed Employee Training and Staff Development • Store Audits Completion • Employee Retention Improvement • Sales Reporting Analysis • Event Planning • Store Audits Completion • Employee Retention Improvement • Sales Reporting Analysis • Event Planning
Accomplishments
- Direct mentorship of eight current GameStop District Managers. I provided support and insights during discussions and cross-travels to encourage growth and identify opportunities. I have guided the career of Lydia Gentner from a Store Manager role through the Group Store Manager role, and continue to do so with her current role of District Manager. I am also continuing the development of my current Group Store Manager Jamal Nickens.
- 2021 achieved 29.5% PGM %, 28.8% sales growth and 18.1% power up rewards and 36.60% warranty attach. 2022 district is achieving 6 wins with highlights in 14.79% sales growth, 30.5% PGM%, 18.5% power up rewards and 38.80% warranty attach.
- Provided support for PS5 events in the Philadelphia area to support regional event initiative. Coordinated travel, schedules, and best practices to ensure sell-out occurred with high attach rates.
Affiliations
- Ohio Diversity Council
- Camp Lilac LGBTQIA+ Youth Affiliate
- Homeless Village And Charities Of Akron
Timeline
Regional Director
GameStop
07.2022 - Current
District Manager
GameStop Inc
03.2016 - 07.2022
Store Manager
GameStop
07.2007 - Current
High School Diploma -
Kent State University