Leah Place
Martinsburg
Summary
Dynamic and versatile professional with extensive leadership experience in customer service, administrative management, and hospitality. Recognized for fostering strong team collaboration and delivering exceptional client experiences while driving operational efficiency. Proven ability to thrive in fast-paced environments, demonstrating exceptional multitasking skills with a strong focus on communication, organization, and problem-solving. Committed to maintaining high standards of service and cleanliness, ensuring a positive atmosphere for guests and team members.
Overview
6
6
years of professional experience
Work History
Server
Cracker Barrel
2024.08 - 2025.04
- Provide attentive, high-quality service to multiple tables in a busy restaurant setting.
- Took accurate food and drink orders, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely delivery of meals to customers.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new servers on restaurant protocols and menu offerings.
- Utilize POS systems for order entry, billing, and special service accommodations.
- Collaborate with team to enhance guest experience during peak hours.
- Provided exceptional customer service in fast-paced dining environment.
- Upsold menu items by effectively communicating specials and promotions to guests.
- Managed multiple tables simultaneously, prioritizing tasks to optimize service flow.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Receptionist Administrator
Gerald Taylor CO Inc
2025.04 - 2026.01
- Managed front desk operations, ensuring professional and welcoming environment for visitors.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Implemented filing system improvements, increasing document retrieval efficiency.
- Facilitated communication between departments to streamline information sharing and collaboration.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Coordinated scheduling and appointment management using office software systems.
- Processed incoming calls, directing inquiries to appropriate departments efficiently.
- Assisted in maintaining office supplies inventory and ordering as needed.
- Supported team with administrative tasks, enhancing overall productivity and workflow.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Office Manager
3b Realty Group
2023.06 - 2024.03
- Oversaw day-to-day office operations, including document management and customer communications.
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Developed and implemented office procedures to enhance productivity and reduce operational costs.
- Coordinated communication between departments to streamline project execution and improve collaboration.
- Oversaw vendor relationships, negotiating contracts to secure quality services at competitive rates.
- Reconciled accounts payable/receivable and managed budgeting responsibilities.
- Managed inventory and coordinated shipments.
Executive Assistant
3b Realty Group
2022.03 - 2023.06
- Supported executive-level staff with calendar coordination, travel planning, and confidential document handling.
- Ensured seamless scheduling and communication flow for company leadership.
- Managed executive schedules, prioritizing appointments and optimizing time allocation.
- Coordinated travel arrangements, ensuring seamless logistics for domestic and international trips.
- Prepared detailed meeting agendas, capturing key discussions and action items for stakeholders.
- Streamlined office operations by implementing digital filing systems to enhance document retrieval efficiency.
- Liaised with internal teams to facilitate communication and align on project deliverables.
- Conducted research and compiled reports to inform strategic decision-making processes for executives.
Business Owner
Phoenix Flips LLC
2021.05 - 2023.03
- Managed all aspects of a small business including planning, finance, and operations.
- Oversaw financial management, including budgeting, forecasting, and expense tracking to ensure fiscal health.
- Delivered personalized client service and negotiated service pricing.
- Created invoices and maintained accurate transaction records.
- Managed daily operations, ensuring effective resource allocation and workflow optimization.
- Developed and implemented business strategies to enhance operational efficiency and profitability.
- Established strong relationships with suppliers to negotiate favorable terms and maintain inventory levels.
Leasing Consultant
3b Realty Group
2021.03 - 2023.03
- Provided detailed property tours, assisting clients with leasing processes and documentation.
- Resolved tenant inquiries and concerns promptly, fostering positive relationships.
- Streamlined leasing processes to improve efficiency and reduce turnaround time.
- Monitored market trends to optimize leasing strategies.
- Facilitated property tours and showcased amenities to prospective tenants.
- Assisted in processing rental applications and conducting background checks.
- Coordinated lease signings and ensured compliance with company policies.
- Developed marketing strategies to enhance community visibility and attract new residents.
Bartender
Distilled
2021.03 - 2022.01
- Prepared and served drinks while maintaining a clean and organized bar area.
- Managed cash drawers, reconciled sales, and restocked supplies.
- Crafted innovative cocktails, enhancing customer satisfaction and loyalty.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new staff on cocktail preparation and customer service standards.
- Developed seasonal drink menus, aligning offerings with current trends and customer preferences.
- Implemented efficient ordering processes, reducing wait times during peak hours.
- Monitored bar cleanliness and safety protocols, fostering a safe environment for patrons and staff.
- Collaborated with kitchen staff to create complementary food pairings for beverages served.
Manager
Outback Steakhouse
2019.08 - 2021.03
- Directed team operations, including hiring, scheduling, and training.
- Oversaw inventory and implemented cost-saving strategies.
- Facilitated staff meetings and improved overall team efficiency.
- Directed daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented training programs for staff, enhancing team performance and service quality.
- Analyzed sales trends to optimize menu offerings and improve profitability.
- Coordinated inventory management processes to reduce waste and maintain stock levels.
- Enforced compliance with health and safety regulations, ensuring a safe dining environment.
- Developed marketing strategies that increased local brand awareness and customer engagement.
- Streamlined scheduling processes, improving workforce efficiency and employee satisfaction.
- Fostered a positive workplace culture through regular feedback and team-building activities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Everett Area High School
Everett, PA05.2016
Skills
- Office & Team Management
- Cleanliness standards
- Menu memorization
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Customer & Guest Services
- Scheduling & Calendar Management
- Bookkeeping & Financial Reconciliation
- POS Systems & Inventory Control
- Conflict Resolution
- Property Management
- QuickBooks & Microsoft Office Suite
- Event Planning
- Staff Onboarding & Training
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
Timeline
Receptionist Administrator
Gerald Taylor CO Inc
2025.04 - 2026.01
Server
Cracker Barrel
2024.08 - 2025.04
Office Manager
3b Realty Group
2023.06 - 2024.03
Executive Assistant
3b Realty Group
2022.03 - 2023.06
Business Owner
Phoenix Flips LLC
2021.05 - 2023.03
Leasing Consultant
3b Realty Group
2021.03 - 2023.03
Bartender
Distilled
2021.03 - 2022.01
Manager
Outback Steakhouse
2019.08 - 2021.03
High School Diploma -
Everett Area High School