Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leah Raby

Fort Myers,FL

Summary

Proven server at Twin Peaks, adept in enhancing customer satisfaction and streamlining service operations. Demonstrated strong work ethic and exceptional customer service skills, leading to significant guest engagement and efficient cash handling. Skilled in resolving complaints swiftly, maintaining high hygiene standards, and training new staff, contributing to a positive dining experience and operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Twin Peaks
06.2020 - 01.2024
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Esthetician - Esthetician

Florida Academy
Fort Myers, FL
07.2024

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

Certification

  • Licensed esthetician

Timeline

Server

Twin Peaks
06.2020 - 01.2024

Esthetician - Esthetician

Florida Academy

Similar Profiles

  • DAVIDA TUBBSDAVIDA TUBBS

    Bartender/Server at Twin Peaks, Twin Peaks GirlBartender/Server at Twin Peaks, Twin Peaks Girl

  • Kelly PrittKelly Pritt

    Server Trainer at Twin Peaks RestaurantsServer Trainer at Twin Peaks Restaurants

  • Summer SotoSummer Soto

    Property Manager at Twin Peaks ManagementProperty Manager at Twin Peaks Management

  • Alazhia MobleyAlazhia Mobley

    Restaurant Waiter at Twin PeaksRestaurant Waiter at Twin Peaks

  • Sara MenchiniSara Menchini

    Senior Case Manager and Ministry Director at St. Matthew's House Women and Children's ShelterSenior Case Manager and Ministry Director at St. Matthew's House Women and Children's Shelter

CREATE PROFILE
Leah Raby