Leah Rivera
Menifee ,CA
Summary
Dynamic and results-oriented professional with a strong background in customer service and problem-solving. Known for reliability, adaptability, and a dedicated work ethic. Committed to delivering exceptional service while fostering a positive and welcoming environment for both customers and colleagues.
Overview
6
6
years of professional experience
Work History
Shift Lead
Flavor Theory
Riverside, CA
12.2024 - 09.2025
- Delegated tasks and ensured adherence to company policies and regulations.
- Resolved customer complaints and managed issue resolution effectively.
Team Member
Pizza Factory
Riverside, CA
02.2024 - 01.2025
- Maintained clean work areas and prepared ingredients, including vegetables and dough.
- Operated kitchen equipment, including the pizza oven, safely and efficiently.
Team Member
Creamistry
Menifee, CA
01.2023 - 02.2024
- Delivered exceptional customer service by maintaining in-depth menu knowledge and providing product recommendations.
- Operated ice cream and yogurt machines, while ensuring cleanliness and adherence to food safety standards.
Shift Lead
Jamba Juice
Murrieta, CA
08.2022 - 01.2023
- Accurately handled, counted, and closed cash register at shift end, ensuring proper cash flow and reconciliation.
- Supervised staff, providing training and guidance to maintain high performance and operational standards.
Crew Member
Chipotle
Ridgecrest, CA
11.2021 - 08.2022
- Prepared and presented food in compliance with health and safety guidelines.
- Maintained food displays and cleaned counters, dishes, floors and equipment to provide guests with efficient food service.
Assistant Manager
R Cleaners
Murrieta, CA
12.2019 - 09.2021
- Managed opening/closing procedures and shift transitions.
- Sorted articles based on fabric, color, and cleaning requirements.
Education
Biology
Laney College
Oakland, CAPaloma Valley High School
Menifee, CA06.2019
Skills
- Customer Service
- Cash Handling
- POS System operation
- Patience
- Problem-solving
- Leadership
- Adaptability
- Attention to detail
Timeline
Shift Lead
Flavor Theory
12.2024 - 09.2025
Team Member
Pizza Factory
02.2024 - 01.2025
Team Member
Creamistry
01.2023 - 02.2024
Shift Lead
Jamba Juice
08.2022 - 01.2023
Crew Member
Chipotle
11.2021 - 08.2022
Assistant Manager
R Cleaners
12.2019 - 09.2021
Paloma Valley High School
Biology
Laney College