Leah Rodgers
Tallahassee,FL
Summary
Dynamic leader with a proven track record at Gordos Cuban Cuisine, excelling in customer service delivery and staff supervision. Skilled in restaurant operations and team oversight, I significantly improved customer satisfaction ratings. Expert in training and motivating staff to achieve excellence, my approach blends strategic hiring with effective complaint handling, ensuring operational efficiency and elevated service standards.
Overview
13
13
years of professional experience
Work History
Front of House Manager
Gordos Cuban Cusine
Tallahassee, Florida
09.2020 - Current
- Greeted customers and addressed their needs in a friendly and professional manner.
- Assisted with training new staff members on proper customer service techniques.
- Ensures everyday functions are completed in a timely manner
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Monitored dining room cleanliness and tidiness at all times.
- Provided support to servers when needed during busy periods or peak hours.
- Resolved customer complaints in a professional manner.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Handled complaints, settled disputes and resolved customer conflicts.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Ensured that all front-of-house operations ran smoothly and efficiently.
Lead Preschool Teacher
Tiny Steps Learning Center
Tallahassee, Florida
03.2012 - 09.2020
- Organized and maintained a safe learning environment for children, including supervision of indoor and outdoor playtime.
- Assisted in developing lesson plans that incorporated reading, writing, math, science and art into daily activities.
- Planned and implemented developmentally appropriate activities to meet the physical, emotional, intellectual and social needs of children.
- Observed and documented students' growth and development throughout the year.
- Ensured compliance with all state regulations related to preschool education standards.
- Communicated regularly with parents regarding student progress, behavioral issues or any other concerns they may have had about their child's well-being.
- Monitored classroom supplies inventory levels and ordered new items as needed.
- Attended professional development workshops to stay current on best practices in early childhood education.
- Incorporated cultural diversity into lesson plans so students could learn more about different cultures around the world.
- Organized and led activities to promote physical, mental and social development.
- Implemented hands-on, play-based strategies for experiential learning.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Updated daily bulletin board with children's artwork and accomplishments.
- Taught children foundational skills in colors, shapes and letters.
- Maintained attendance records.
- Adapted instructional techniques according to student learning styles and progress.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Developed professional relationships with parents, teachers, directors and therapists.
- Engaged with children on individual basis to build positive, trusting relationships.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
Education
Licensed Full Specialist - Esthetician
North Florida Cosmetology School
Tallahassee, FL02-2024
Skills
- Customer service delivery
- Restaurant Operations
- Training and coaching
- POS system operations
- Hiring
- Floor management
- Complaint Handling
- Staff Motivation
- Team Oversight
- Upselling strategies
- Employee Scheduling
- Staff Management
- Staff Supervision
Timeline
Front of House Manager
Gordos Cuban Cusine
09.2020 - Current
Lead Preschool Teacher
Tiny Steps Learning Center
03.2012 - 09.2020
Licensed Full Specialist - Esthetician
North Florida Cosmetology School