Leah Saler
Johnstown,CO
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
1
1
year of professional experience
Work History
General Manager
Ziggi's Coffee
Johnstown, Colorado
02.2024 - Current
- Oversaw daily operations to ensure efficient store management and customer satisfaction.
- Managed inventory levels, ensuring product availability and quality at all times.
- Trained and developed staff on service standards and operational procedures.
- Coordinated staff schedules to optimize coverage during peak business hours.
- Conducted regular performance reviews to assess employee progress and training needs.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through meeting goals and standards of performance.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Arts - Elementary Education
Aims Community College
Greeley, COSkills
- Effective communication
- Conflict resolution
- Customer service
- Employee training
- Team collaboration
References
References available upon request.
Timeline
General Manager
Ziggi's Coffee
02.2024 - Current
Associate of Arts - Elementary Education
Aims Community College