Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Sommerlot

Maple

Summary

Dynamic Patient Care Coordinator with extensive experience at Hearing Wellness Center, excelling in HIPAA compliance and appointment scheduling. Proven ability to enhance patient satisfaction through exceptional communication and organizational skills. Adept at insurance verification, ensuring seamless care experiences while maintaining confidentiality and fostering trust with patients and healthcare providers.

Overview

10
10
years of professional experience

Work History

Patient Care Coordinator

Hearing Wellness Center And Tinnitus Treatment Center
11.2024 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.

Patient Access Representative

Relf Eye Care Specialists
04.2022 - 11.2024
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Assisted in the fitting of contact lenses, ensuring optimal comfort and vision for patients while educating them on proper lens care.
  • Took photographs of the eye to help with diagnosing diseases of the eye.
  • Experienced with OCT, Visual Fields, iTrace, and Clarus.

Patient Access Representative

Tamarak Ophthalmology Clinic
06.2021 - 02.2022
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Provided excellent customer service to patients and medical staff.
  • Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.

Lab Assistant

M Health Fairview
06.2015 - 10.2017
  • Managed specimen sample handling, receiving, storage and inventory.
  • Logged samples correctly into computerized tracking system.
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.
  • Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
  • Ensured accurate test results with proper use of lab equipment and adherence to protocols.
  • Prepared samples for centrifugation, aliquoting and preserving sample integrity.
  • Demonstrated competence in collecting lab samples for testing.
  • Worked closely with lab staff on special projects.
  • Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.

Education

Associate of Science -

Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Appointment scheduling
  • Organizational skills
  • Insurance verification

Timeline

Patient Care Coordinator

Hearing Wellness Center And Tinnitus Treatment Center
11.2024 - Current

Patient Access Representative

Relf Eye Care Specialists
04.2022 - 11.2024

Patient Access Representative

Tamarak Ophthalmology Clinic
06.2021 - 02.2022

Lab Assistant

M Health Fairview
06.2015 - 10.2017

Associate of Science -

Maricopa Community Colleges, Estrella Mountain Community College

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