Leah Stapleton
Gilbert,AZ
Summary
Dynamic optician with a proven track record at Visionworks, excelling in customer service and optical dispensing. Expert in interpreting prescriptions and enhancing patient satisfaction through tailored eyewear solutions. Adept at insurance verification and problem-solving, ensuring seamless service delivery and optimal vision care for diverse clientele.
Overview
7
7
years of professional experience
Work History
Optician
AEG Vision
03.2023 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Optician
Visionworks
10.2017 - 03.2023
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
Education
Highland High School
Gilbert 05.2003
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Repairing glasses
- Optical dispensing
- Insurance billing
- Progressive lenses expertise
- Optical equipment operation
- Visual acuity testing
- Prescription interpretation
- Contact lens fitting
- Attention to detail
- Quality control
- Appointment scheduling
- Problem-solving
Timeline
Optician
AEG Vision
03.2023 - Current
Optician
Visionworks
10.2017 - 03.2023
Highland High School
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